Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deon Boucher

Brooklyn

Summary

Dedicated professional with proven leadership and interpersonal skills, consistently delivering results in team management. Strong ability to foster collaboration and drive success in diverse environments. Committed to contributing positively to organizational goals and exceeding performance expectations.

Overview

17
17
years of professional experience

Work History

HHA

Anchor Home Health
Brooklyn
04.2025 - Current
  • Ensured clean, safe living environments for patients, minimizing accident and infection risks.
  • Provided compassionate assistance with personal hygiene, enhancing dignity and self-confidence.
  • Delivered attentive care to improve patient comfort during daily activities.
  • Transported patients to appointments and outings, guaranteeing timely arrivals and positive experiences.

Volunteer

Help & Shelter Guyana Inc
Guyana
01.2023 - 06.2023
  • Supported organization and planning of special events, ensuring smooth execution and engagement.
  • Maintained clean and operational facilities to meet program requirements.
  • Conveyed information effectively using strong interpersonal communication skills.
  • Promoted environmental awareness through educational workshops and interactive activities.
  • Represented organization in a positive manner while providing essential community services.

Floor Supervisor

Massy Stores Guyana
01.2021 - 05.2023
  • Implements policies and procedures that will improve day-to-day operation
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
  • Organizes and oversees the work and schedules of operations department
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale

Sales Floor Supervisor

Teleperformance Guyana Inc
08.2018 - 08.2021
  • Ensured the achievement of key performance measures through effective team oversight.
  • Conducted KPI-building activities to enhance operational management.
  • Replied to client emails and phone calls.
  • Optimized operational outcomes.

Floor Supervisor

Qualfon Guyana Ince
10.2008 - 08.2018


  • Coordinated daily client interactions to align targets and strategies.
  • Experienced Operations Personnel with a demonstrated history of working.
  • within the outsourcing/offshore industry with over 10 years in the BPO industry, with experience in all support departments, skilled in Microsoft excel, team building, training and QA, I am driven.
  • goal oriented and use my strategic management and interpersonal skills to drive performance.
  • My discipline, work ethics, the humility I approach each opportunity with and my passion for new learnings and meeting people have all proven to be excellent,

Education

CC101 Certified - CC101 Certified

CC101 Certified
Georgetown Guyana
10.2017

Certificate, Six Sigma - White Belt - Certificate, Six Sigma - White Belt

Aveta Business Institute
Georgetown Guyana
09.2016

Certificate, Six Sigma – Green Belt - Certificate, Six Sigma – Green B

Kaizen Center International
Georgetown Guyana
05.2015

Associate of Science - Agriculture

Guyana School of Agriculture
Georgetown Guyana
10.2008

Secondary Certificate - Secondary Certificate

North Georgetown Secondary School
Georgetown Guyana
07.2007

Skills

  • Attention to detail
  • Effective communication
  • Pressure management
  • Team leadership and supervision
  • Analytical skills
  • Microsoft Office proficiency
  • Operational planning
  • Quality management
  • Customer experience strategies
  • Client relations management
  • Written communication skills
  • Customer engagement strategies
  • Business communication
  • Key client relationships
  • Oral communication skills
  • Customer loyalty initiatives
  • Six Sigma certifications

References

References available upon request.

Timeline

HHA

Anchor Home Health
04.2025 - Current

Volunteer

Help & Shelter Guyana Inc
01.2023 - 06.2023

Floor Supervisor

Massy Stores Guyana
01.2021 - 05.2023

Sales Floor Supervisor

Teleperformance Guyana Inc
08.2018 - 08.2021

Floor Supervisor

Qualfon Guyana Ince
10.2008 - 08.2018

CC101 Certified - CC101 Certified

CC101 Certified

Certificate, Six Sigma - White Belt - Certificate, Six Sigma - White Belt

Aveta Business Institute

Certificate, Six Sigma – Green Belt - Certificate, Six Sigma – Green B

Kaizen Center International

Associate of Science - Agriculture

Guyana School of Agriculture

Secondary Certificate - Secondary Certificate

North Georgetown Secondary School

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