Josiah Bazan
Las Cruces,New Mexico
Summary
Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care. Strong communication and cooperative abilities, as well as customer service talent.
Crew Trainer with strong background in team development and operational efficiency. Skilled in training, mentoring, and motivating team members to achieve optimal performance. Known for adaptability, effective communication, and results-driven approach. Strong focus on fostering collaboration and ensuring consistent, high-quality service.
Experienced with training crew members to ensure optimal performance and compliance with operational standards. Utilizes effective training techniques and mentoring to foster collaborative and high-performing team environment. Knowledge of instructional strategies and team dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer - Grill
McDonald's
04.2023 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Dog Grooming Assistant
Peachy Clean Pets
01.2021 - 12.2023
- Provided skilled bathing and grooming services to more than 15+ animals every day
- Every customer received excellent service, and all animals received exceptional care
- Kept the animals healthy and happy by brushing their coats, trimming their nails, cleaning their ears, and providing other basic care
- Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats
- Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring
- Used a gentle approach for anxious pets, clipping nails and trimming hair around pads and paws
- Cages, kennels, play yards, and grooming areas were kept neat and clean by me
- Kept animal coats clean and healthy by washing, grooming, and trimming them on a regular basis
- Kept boarding areas clean and organized to promote animal welfare
- Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong
- Ensured customers were notified that their pet was available for pickup in timely manner
- Kept track of information for each customer such as phone number and email and ensured data was organized via software
Server - Dining Assistant
Desert Peaks Assisted Living And Memory Care
07.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Bachelor - Psychology
New Mexico State University
Las Cruces, NMHigh School -
Las Cruces High School
Las Cruces, NM05.2024
Skills
- Communications
- Regulatory compliance
- Customer service
- Problem resolution
- Process improvement
- Team building
- Employee training
- Team collaboration
- Conflict resolution
- Time management
- Active listening
- Food safety
- Product knowledge
- Mentorship
- Workforce management
- Cleaning and sanitation
- Problem-solving
- Reliability and punctuality
- Team leadership
Certification
Driver's License
Food Handlers License
Timeline
Server - Dining Assistant
Desert Peaks Assisted Living And Memory Care
07.2023 - 04.2024
Crew Trainer - Grill
McDonald's
04.2023 - 12.2024
Dog Grooming Assistant
Peachy Clean Pets
01.2021 - 12.2023
Bachelor - Psychology
New Mexico State University
High School -
Las Cruces High School