Summary
Overview
Work History
Education
Skills
Timeline
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Josiah Brown

Oxnard,CA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Cheesecake Factory Inc. Skilled in POS system operation and relationship building, adept at managing high-volume service environments with efficiency and a goal-oriented approach. Cultivated lasting customer relationships, contributing to a positive and dynamic team atmosphere.

Overview

13
13
years of professional experience

Work History

Sales Floor Associate

Freedom 1st Associate
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Server

Cheesecake Factory Inc
04.2019 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Buffalo Wild Wings
04.2011 - 04.2015
  • Served food and beverages promptly with focused attention to customer needs.

Bartender

TGI Fridays
02.2013 - 05.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Diploma -

Pacifica High School
Oxnard, CA
06.2010

Skills

  • Goal-Oriented
  • Customer Service
  • Store maintenance
  • Cash Handling
  • POS System Operation
  • Friendly and Helpful
  • Honest and Dependable
  • Team Leadership
  • Relationship Building

Timeline

Sales Floor Associate

Freedom 1st Associate
02.2022 - Current

Server

Cheesecake Factory Inc
04.2019 - 04.2024

Bartender

TGI Fridays
02.2013 - 05.2014

Server

Buffalo Wild Wings
04.2011 - 04.2015

Diploma -

Pacifica High School

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Josiah Brown