Josiah Carlson
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Waterway Carwash
06.2022 - Current
- Lead a multi-million dollar store that includes car washes, fuel, and convenience store sales.
- Oversaw employee scheduling, training, maintenance, and inventory.
- Drove business growth while setting multiple store records.
Manager
Waterway Carwash
04.2018 - 05.2022
- Assisted the General Manager with daily tasks and maintaining the store.
- Managed and motivated employees and lead reviews for each position.
- Maintained professional, organized, and safe environment for employees and patrons.
- Ensure the store is opened, closed and staffed correctly.
Sales Consultant
Waterway Carwash
01.2017 - 03.2018
- Sold car washes to customers based on their needs and wants.
- Lead the store in car wash sales.
- Trained new Service Consultants.
Line Employee
Waterway Carwash
05.2016 - 12.2016
- Efficiently cleaned the interior and finish the exterior of customers vehicles.
- Drove and assisted customers during their visit.
- Fill, stock and clean various supplies.
Front Desk Attendant
North Park University
08.2014 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Watched the front door and lobby areas both during the day and night.
- Assisted the Resident Assistant On Duty with any tasks needed during my shift.
Resident Assistant
North Park University
08.2014 - 06.2015
- Maintained school policies and assured my residents were as well.
- Organized and hosted social and educational events for residents to create meaningful connections and community.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Program Assistant
Orions Mind
08.2013 - 11.2013
- Provided learning materials to program teachers.
- Filled in as a substitute for various classes.
- Shared information about the program to parents and answered questions they had.
Education
Bachelor of Science - Exercise Science
North Park University
Chicago05.2016
Skills
- Problem Resolution
- Event Management
- Program Development
- Cross-Cultural Communications
- Employee Scheduling
- Facility Management
Timeline
General Manager
Waterway Carwash
06.2022 - Current
Manager
Waterway Carwash
04.2018 - 05.2022
Sales Consultant
Waterway Carwash
01.2017 - 03.2018
Line Employee
Waterway Carwash
05.2016 - 12.2016
Front Desk Attendant
North Park University
08.2014 - 06.2016
Resident Assistant
North Park University
08.2014 - 06.2015
Program Assistant
Orions Mind
08.2013 - 11.2013
Bachelor of Science - Exercise Science
North Park University
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