Summary
Overview
Work History
Education
Skills
Timeline
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Josiah Davila

San Antonio

Summary

Dynamic customer service representative with a proven track record at HEB, enhancing customer satisfaction through active listening and critical thinking. Recognized for resolving issues efficiently, fostering strong relationships, and implementing strategies that improved operational efficiency. Committed to delivering exceptional service experiences and driving repeat business through empathetic interactions.

Overview

1
1
year of professional experience

Work History

CSR

HEB
08.2024 - Current
  • Help Customers, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with Groceries, enabling smooth transitions into using the company''s products or services.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Education

High School Diploma -

Dillard McCollum HS
500 W Formosa Blvd, San Antonio, TX 78221
06-2025

Skills

  • Customer focus
  • Active listening
  • Critical thinking
  • Relationship building
  • Customer relations

Timeline

CSR

HEB
08.2024 - Current

High School Diploma -

Dillard McCollum HS

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