Josiah Fierro
Cleveland
Summary
Hardworking Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sterling McCall Honda
02.2025 - Current
- Assisted customers in selecting vehicles based on their needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding.
- Facilitated financing options and explained terms to customers.
- Built relationships with clients through follow-up communications.
- Provided exceptional customer service throughout the sales process.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Consistently exceeded quotas by pursuing and closing sales.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
Service Technician
J-Kraft Custom Cabinets
08.2023 - 02.2025
- Installed cabinetry and fixtures according to design specifications.
- Diagnosed and repaired malfunctioning cabinetry components and hardware.
- Collaborated with clients to understand their custom cabinet needs.
- Assisted in training new technicians on installation techniques.
- Operated tools and equipment for precise cabinet assembly and installation.
- Communicated effectively with project managers to ensure timely project completion.
- Measured, cut, and installed baseboards, crown molding, and other trim pieces to complete cabinet installations.
Driver
FedEx Ground
08.2022 - 07.2023
- Operated delivery vehicles in compliance with safety regulations and company standards.
- Loaded and unloaded packages efficiently to ensure timely deliveries.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Assisted in training new drivers on company policies and safe driving practices.
- Managed timely pickup and delivery of packages to designated locations.
- Communicated effectively with dispatchers regarding route changes and delays.
Sales Associate
Sterling Mccall Chevrolet
03.2021 - 08.2022
- Assisted customers in selecting vehicles based on preferences and needs.
- Demonstrated vehicle features to enhance customer understanding and interest.
- Negotiated sales terms and financing options with potential buyers.
- Managed customer inquiries through phone, email, and in-person interactions.
- Maintained up-to-date knowledge of inventory, pricing, and promotions.
- Conducted follow-ups with clients post-sale to ensure continued satisfaction and loyalty.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Porter
Sterling Mccall Chevrolet
02.2020 - 03.2021
- The Dealership Porter assists the Sales department in maintaining the new/used car lots, transporting vehicles to appropriate departments for service and inventory control
- Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers
- Assist Sales Staff in moving vehicles to ensure efficient dealership operations
- Responsible for adding and maintaining key tags and window stickers on all lot vehicles
- May pick-up or deliver customers as requested using dealership vehicles
Driver
Pilot Freight Services
09.2019 - 02.2020
- Pull orders to ensure delivered freight is recorded accurately and moved to the appropriate destination
- Load freight onto the truck using a dolly, forklift and pallet jack, and utilize load locks, straps, covers, etc to ensure that freight will be delivered in good condition at final destination
- Unload freight from truck utilizing proper equipment and securing for transit when necessary
- Operate vehicle to transport materials to and from specified destinations in a safe and efficient manner and in accordance with state, federal and DOT regulations
- Responsible for the protection of company equipment and freight from damage, theft or tampering
- Perform local commercial and residential pick-ups and deliveries
Cabinet Painter
J-Kraft Inc Custom Cabinets
02.2019 - 09.2019
- Prepare walls and other surfaces for painting by scraping, using sandpaper, removing old paint etc.
- Fill cracks and holes with appropriate material (e.g. plaster)
- Mix paint and other materials to prepare the right color or texture
- Paint surfaces according to instructions with various tools
- Apply varnish and other finishes
Territory Manager
Wisenbaker Building Services
03.2018 - 01.2019
- Develop and maintain good working relationships with customers
- Managed all aspects of the manufactured goods daily product installation schedule
- Scheduled and conducted product installation quality walks
- Verify that jobs are complete according to company requirements and the grading of the installer and product installations
- Oversight of all audit resolutions
- Participated in scheduled ISR meetings
- Maintained good communications with Expediting Division Manager on crew structure
- Reviewed discounts and back charges and assisted with bringing them to resolution
Cabinet warehouse/Forklift operator
Wisenbaker Building Services
08.2017 - 03.2018
- Load out cabinet installers and service techs daily
- Job pack cabinet jobs on cubicles for upcoming installs
- Receive cabinet inventory from Hillsboro distribution facility
- Load out and deliver cabinet jobs to delivery only job sites as needed
- Maintain clean warehouse environment
Cashier/Sales Associate
Forever 21
11.2016 - 02.2017
- Operated cash register
- Assisted customers in making selections and finalizing sales
- Prepared merchandise for display
Assembly worker
J-Kraft Inc Custom cabinets
06.2016 - 08.2016
- Prepared parts for assembly
- Loaded product onto carts
- Verified that part sizes matched cut list
- Tools used: Hand sanding machine, drill, router and tape measure
Education
Diploma -
Klein oak High School
Skills
- Sales negotiation
- Problem solving
- Attention to detail
- Exceptional customer service
- Multi-tasking strength
- Project coordination
- Equipment operation
- Power tools proficiency
- Product demonstration
- Training new staff
Timeline
Sales Associate
Sterling McCall Honda
02.2025 - Current
Service Technician
J-Kraft Custom Cabinets
08.2023 - 02.2025
Driver
FedEx Ground
08.2022 - 07.2023
Sales Associate
Sterling Mccall Chevrolet
03.2021 - 08.2022
Porter
Sterling Mccall Chevrolet
02.2020 - 03.2021
Driver
Pilot Freight Services
09.2019 - 02.2020
Cabinet Painter
J-Kraft Inc Custom Cabinets
02.2019 - 09.2019
Territory Manager
Wisenbaker Building Services
03.2018 - 01.2019
Cabinet warehouse/Forklift operator
Wisenbaker Building Services
08.2017 - 03.2018
Cashier/Sales Associate
Forever 21
11.2016 - 02.2017
Assembly worker
J-Kraft Inc Custom cabinets
06.2016 - 08.2016
Diploma -
Klein oak High School