Josiah Gonzalez
Corp Christi
Summary
At Charlie's Philly Steaks, excelled in high-volume customer support, enhancing satisfaction through effective complaint handling and quality assurance. Demonstrated strong work ethic and stock management proficiency, significantly improving service efficiency. Skilled in both patience and prioritizing tasks, consistently exceeded client satisfaction goals. Reliable and dynamic Service Associate with year and a half background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
1
1
year of professional experience
Work History
Service Associate
Charlie's Philly Steaks
06.2023 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Education
Level 2 Welding Certificate - Welding
Del Mar College
Corpus Christi, TX05.2026
High School Diploma -
Mary Carroll High School
Corpus Christi, TX06.2024
Level 1 Welding Applied Tech-Intermidiate Welding - Welding
Del Mar College
Corpus Christi, Tx05.2024
Skills
Customer Support
Patience and Tolerance
Complaint Handling
Quality Assurance
Stock replenishment
Customer service excellence
Stock management proficiency
Payment Processing
Customer Service
Strong Work Ethic
Work Prioritization
Art, drawing and creating costumes for Cosplay
I enjoy this creative outlet and hope to one day bring my career in welding and love for costumes to come together.
Additional Information
I am a very much a hands on learner. Verbal direction is ok but not processed as quickly as it should. Hands on and visual learning helps me to meet proficiency goals. I thrive as an employee with consistent routine and communication.
Timeline
Service Associate
Charlie's Philly Steaks
06.2023 - Current
Level 2 Welding Certificate - Welding
Del Mar College
High School Diploma -
Mary Carroll High School
Level 1 Welding Applied Tech-Intermidiate Welding - Welding
Del Mar College
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