Josiah Jackson
Chicago,IL
Summary
Dynamic Salesforce Administrator with a proven track record at Tribune Content Agency, generating over $500,000 in revenue through innovative contract designs. Expert in Salesforce customization and process automation, enhancing data integrity and client retention. Adept at collaborating with cross-functional teams to optimize workflows and deliver exceptional user support in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Tribune Content Agency
08.2022 - Current
- Generated more than $500,000 in revenue by designing and deploying contract agreements.
- Generated $200,000+ in incremental revenue through new product launches.
- Enhanced data integrity and streamlined workflows by transitioning 200+ Salesforce Process Builders to Flows, achieving a 20–25% reduction in project timelines.
- Improved client retention rates through effective interface redesign.
- Led migration from Informatica to Apache Airflow for Salesforce data integrations with technology team.
- Designed and updated fields in Account, Opportunity, and Product page layouts to streamline Salesforce data transfer to Naviga UAT.
- Enabled accurate finance and aging data capture for improved reporting and analysis.
- Partnered with the tech team to configure critical Salesforce information, enabling the successful launch of a new payment portal and enhancing transaction efficiency.
- Proactively optimized performance by overseeing Salesforce updates and releases.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Education
Bachelor Of Administration - Marketing
University of Illinois At Chicago
Chicago, IL12.2019
Skills
- Salesforce customization
- User administration
- Workflow management
- Process automation
- Lightning experience
- Salesforce analytics
- Salesforce configuration
Certification
Salesforce Administrator
Timeline
Salesforce Administrator
Tribune Content Agency
08.2022 - Current
Bachelor Of Administration - Marketing
University of Illinois At Chicago
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