Josiah Kirton
Brunswick,MD
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Voting Operations Judge
State Of Maryland DLLR
01.2011 - Current
- Assist voters with poll booths
- Assisted voters with checking in and voting.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Advocate Field
Carvana
08.2021 - 12.2022
- Delivered a uniquely special experience to every customer
- A major part of this job is driving a single-car hauler to get the customer’s purchase delivered straight to their front door
- Likewise, some markets will require deliveries to be made in snow.
- Implemented and developed customer service training processes.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
System/ Administrator/Technician
Conduent/ Xerox Corporation
02.2018 - 02.2021
- Install, maintains UNIX/Linux Operating System to provide optimum performance and system availability
- Install new software releases, system upgrades, evaluates and install patches and resolve software related problem
- Configure hardware, peripherals, services, settings, directories, storage
- Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization
- Assists with procurement of new hardware and work with team to plan installation
- Troubleshooting networking, system monitoring and network protocols, services and security including TCP-IP, Switching, Routing, VLAN’s, VoIP, DNS, DHCP, LDAP, Kerberos, NFS and Samba.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Implemented internet and intranet applications on multiple platforms.
- Served as subject matter expert on proposed technology purchases.
- Contributed to development, administration and testing of disaster recovery plans.
Sales Specialist
Apple Computer Company
01.2017 - 01.2018
- Assisted in customer purchasing agreements
- Helped with any inquiry in relation to any Apple Product
- Assisted in customer care relationships
- Handled all bill inquiries and other device inquiries.
- Drafted, finalized and submitted paperwork to complete sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Arts - Emergency Management
Frederick Community College
Frederick, MD06.2024
Skills
- UNIQUE SKILLS:
- Verizon Wireless NPS Survey Award
- 1st Generation College Student,
- Accounts Receivable
- Staff & Development Training
- Customer Relations
- Consumer Retention
- Loss & Prevention Specialist
- Plan Optimization
- Microsoft Office Proficient
- Highly Motivated
- Highly Industrious
- Troubleshooting
- Business Management
- Quality Control
- Marketo Marketing Automation
- Market Growth
- Business Management Principles
- Delphi Technology
Bird-Watching
Bird watching is an exciting and healthy hobby, done alone or in the company of friends. Bird watching is an introduction to our natural environment. It’s easy to get started. Just make a list of all of the birds you already know. You’ll be surprised to find you can recognize the robin, crow, chickadee, hummingbird, red-winged blackbird, Canada goose and blue jay. That’s a good start. Whether or not you live in a city, town or rural area, birds are all around you. Enjoy seeing new birds in the field, but never up close as I value their privacy as well as their safety.
Timeline
Customer Advocate Field
Carvana
08.2021 - 12.2022
System/ Administrator/Technician
Conduent/ Xerox Corporation
02.2018 - 02.2021
Sales Specialist
Apple Computer Company
01.2017 - 01.2018
Voting Operations Judge
State Of Maryland DLLR
01.2011 - Current
Associate of Arts - Emergency Management
Frederick Community College
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