Josiah Kraft
Centralia,WA
Summary
Cybersecurity Engineer with a strong foundation in identity management, incident response, and enterprise troubleshooting across healthcare and high‑availability environments. Over a decade of hands‑on experience stabilizing complex systems, hardening infrastructure, and improving user confidence through secure, reliable workflows. Skilled in Active Directory, Intune, Azure, and endpoint security, with a proven ability to reduce risk, modernize legacy systems, and strengthen organizational resilience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HIT Specialist
Pacific Cataract and Laser Institute
Washington, DC
04.2024 - Current
- Manage and secure enterprise systems including Active Directory, Intune, Azure, Microsoft Defender, and Zendesk.
- Strengthen HIPAA‑compliant workflows and support secure medical operations across clinical and surgical environments.
- Develop internal documentation and knowledge resources to streamline support and improve user confidence.
- Lead troubleshooting and system hardening initiatives, reducing transition time for new systems and users.
- Support incident response, access control, and compliance management across current and legacy systems.
Delivery Driver
Walmart
Chehalis, WA
08.2023 - 04.2024
- Ensured timely delivery of goods and maintained high customer satisfaction.
- Optimized routes to reduce transit time and improve operational efficiency.
FedEx Courier
FedEx Express
Chehalis, WA
08.2021 - 08.2023
- Delivered packages to 200+ addresses daily with a 98% on‑time rate.
- Streamlined delivery routes, improving efficiency and reducing transit time.
Insurance Specialist
Teleperformance
Boise, ID
02.2021 - 08.2021
- Analyzed client needs and resolved complex claims, improving satisfaction and retention.
- Streamlined processes, reducing claim processing time by 12%.
Video Coordinator
Ten Mile Christian Church
Boise, ID
02.2018 - 02.2021
- Managed video production and live streaming for a large audience, improving engagement and workflow efficiency.
- Implemented storage and workflow improvements that reduced retrieval time and improved team productivity.
Advanced Tech Support Specialist
Conduent (Verizon Wireless)
Boise, ID
08.2015 - 08.2017
- Resolved complex technical issues, reducing downtime and improving customer satisfaction.
- Provided expert guidance to team members and improved system performance.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 04.2026 - 04.2026
B.S - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Network Security
- Data Encryption
- Vulnerability Assessment
- Incident Response
- Compliance (HIPAA, GDPR)
- Access Control & Identity Management
- Enterprise Systems
- Azure AD
- Intune
- Microsoft Defender
- Zendesk (Support, Knowledge, Analytics)
- Troubleshooting (Expert)
- Nessus scanning and vulnerability patching
- System Hardening
- Data Backup & Recovery
- User Training & Documentation
- Active Directory
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA CySA+
- CompTIA Pentest+
- CompTIA A+
- CompTIA Project+
- CSIS, CNSP
- Preparing for CISM+ and CASP
Timeline
Master of Science - Cybersecurity And Information Assurance
Western Governors University
04.2026 - 04.2026
HIT Specialist
Pacific Cataract and Laser Institute
04.2024 - Current
Delivery Driver
Walmart
08.2023 - 04.2024
FedEx Courier
FedEx Express
08.2021 - 08.2023
Insurance Specialist
Teleperformance
02.2021 - 08.2021
Video Coordinator
Ten Mile Christian Church
02.2018 - 02.2021
Advanced Tech Support Specialist
Conduent (Verizon Wireless)
08.2015 - 08.2017
B.S - Cybersecurity and Information Assurance
Western Governors University