Josiah Miller
University Place,WA
Summary
Offering solid foundation in team leadership and customer service, ready to excel and grow in dining environment. Brings ability to quickly learn and adapt to new food service standards, along with strong organizational and communication skills. Ready to use and develop leadership and customer service skills in Dining Supervisor role.
Overview
2
2
years of professional experience
Work History
Dining Supervisor
Fircrest Golf Club
07.2024 - Current
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Trained new hires in proper food handling techniques, customer service skills, and restaurant policies to ensure consistently excellent guest experiences.
- Supervised wait staff during meal service.
- Increased employee retention by fostering a positive work environment and providing consistent feedback on performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Keep a monthly count of inventory stock within the company.
Server
Fircrest Golf Club
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Busser
Fircrest Golf Club
04.2023 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Associate of Arts - Business
Skagit Valley College
Mount Vernon, WA03.2023
BBA - Business
University of Washington, Tacoma, WA, US
Tacoma, WA03-2026
High School Diploma -
Curtis High School
University Place, WA06-2020
Skills
- Teamwork and collaboration
- Strong leadership
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Dining Supervisor
Fircrest Golf Club
07.2024 - Current
Server
Fircrest Golf Club
07.2023 - 07.2024
Busser
Fircrest Golf Club
04.2023 - 07.2023
Associate of Arts - Business
Skagit Valley College
BBA - Business
University of Washington, Tacoma, WA, US
High School Diploma -
Curtis High School
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