Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josiah Niemela

Rindge,NH

Summary

Adept at informed decision-making and customer service, I excelled at Toah Nipi Retreat Center, enhancing customer satisfaction and streamlining operations. My experience spans from managing shifts to supporting kitchen and grounds, marked by employee training and handling complaints effectively. My blend of hard and soft skills contributes to a well-prepared and efficient team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Toah Nipi Retreat Center
11.2024 - Current
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.

Grounds/Kitchen Hand

Toah Nipi Retreat Center
04.2021 - 10.2024
  • Assisted chefs by preparing ingredients and maintaining cleanliness in kitchen.
  • Streamlined operations by organizing and storing kitchen supplies efficiently.
  • Supported kitchen staff with preparation of dishes, contributing to timely service.
  • Maintained hygiene standards by cleaning kitchen equipment and surfaces.
  • Assisted Groundskeeper, serving as a second set of hands or opinion.

Education

No Degree - HVAC

Manchester Community College
Manchester, NH

High School Diploma -

Conant Middle High School
Jaffery, NH
01-2025

Skills

  • Informed Decision-Making
  • Customer Service Expertise
  • Employee training
  • Punctual and reliable
  • Opening and closing procedures
  • Handling customer complaints

Certification

NORA Bronze Certification

Timeline

Shift Manager

Toah Nipi Retreat Center
11.2024 - Current

Grounds/Kitchen Hand

Toah Nipi Retreat Center
04.2021 - 10.2024

No Degree - HVAC

Manchester Community College

High School Diploma -

Conant Middle High School
Josiah Niemela