Drew Nagy
Uniontown,OH
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and creative problem-solving skills to enhance team productivity and service quality. Maintains a track record of fostering a collaborative and adaptable workplace in a professional manner while carrying an enthusiastic demeanor to promote a welcoming atmosphere and friendly communications.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Avorrito Street Cuisine
Youngstown, OH
05.2018 - Current
- Supervised daily operations to ensure optimal service and food quality.
- Trained and mentored staff on best practices in customer engagement and post-service cleanup.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs, reducing excess inventory costs by 60%.
- Generated repeat business through exceptional customer service, often including customers who visit once a day to up to three times per day.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Friendly engagement with customers to gather feedback, using insights to improve service and product offerings, resulting in the business to grow steadily over eight years.
- Oversaw daily operations to maintain store cleanliness and organization that often involved having to work after hours.
- Opened and closed location to uphold successful operations and maximize business success represented by a 80% decrease in employee stress levels and a 45% increase in efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Balanced a consistent workflow between employees to regulate the intensity and amount of work, ensuring not one individual needs to work harder than their coworkers.
Education
Bachelor of Arts - English
Kent State University
Kent, OH05-2026
Skills
- Professional and courteous
- Service excellence
- Currency handling expertise
- Informed decision-making
- Effective problem resolution
- Client engagement
- Workload management
- Adaptability and flexibility
- Clear and concise communication
- Critical decision-making
- Visual design skills
- Orientating and training
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
Assistant Manager
Avorrito Street Cuisine
05.2018 - Current
Bachelor of Arts - English
Kent State University