Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Assistant ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Madison Heights, MI
Open to relocation: Yes
Open To Work
Ashley Bray
Madison Heights,MI
Work Preference
Summary
Dynamic Assistant Manager at National Coney Island with a proven track record in staff training and operations management. Enhanced customer satisfaction through effective problem resolution and innovative menu improvements. Skilled in cost control and fostering a collaborative team environment, driving efficiency and loyalty in a fast-paced setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
National Coney Island
Southfield, MI
11.2010 - Current
- Trained and mentored staff on best practices for food safety and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet fluctuating business demands effectively.
- Analyzed customer feedback to enhance menu offerings and improve overall dining experience.
- Developed training materials to streamline onboarding processes for new employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Madison High School
Madison Heights, MI06.2010
Skills
Customer service
- Staff training and development
- Employee scheduling
- Operations management
- Cost control
- Adaptability and flexibility
- Microsoft office expertise
- Professional and courteous
Staff training and development
Operations management
Recruiting and interviewing
Cost control
Schedule oversight
Adaptability and flexibility
Professional and courteous
Certification
Certified food safety manager
Timeline
Assistant Manager
National Coney Island
11.2010 - Current
High School Diploma -
Madison High School