Tom Basler
Olathe
Summary
Dynamic operations professional with a strong focus on collaborative team management and service excellence. Successfully led initiatives that improved safety protocols and operational transparency, driving significant enhancements in productivity and employee engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Ceva Logistics
11.2022 - 07.2025
- Oversaw logistics operations for inbound and outbound shipments, facilitating on-time delivery.
- Implemented and monitored safety protocols to ensure compliance and effectively reduce workplace incidents.
- Managed ongoing communication and engagement with external vendors and suppliers to ensure alignment with organizational goals.
- Led initiatives for process improvements, enhancing productivity and minimizing operational costs.
- Conducted regular safety audits and training sessions to uphold a secure working environment and reduce accident rates.
- Facilitated regular performance reviews, identifying improvement areas and formulating actionable plans.
Founder & Operations Manager
We Be Hauling
12.2020 - 11.2022
- Oversaw budgeting and financial planning, maintaining profitability while expanding services.
- Facilitated exceptional customer experiences by swiftly addressing inquiries and resolving problems to maintain high service standards.
- Analyzed market trends and developed innovative marketing initiatives that significantly improved client acquisition and strengthened community engagement.
- Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Strengthened company reputation by consistently applying ethical standards and transparent practices in all interactions.
Operations Supervisor
FedEx Freight
04.2018 - 12.2020
- Streamlined delivery schedules to ensure timely order fulfillment and enhance customer satisfaction.
- Implemented real-time dashboard to enhance operational transparency and monitor key performance indicators.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Assigned tasks to administrative support personnel to optimize workflow and support organizational objectives.
Operations Supervisor
Millennium Security Inc. (Dish Network Service Provider)
01.2004 - 04.2018
- Analyzed KPIs on an ongoing basis to identify performance gaps and recommend process improvements.
- Selected to travel to multiple out-of-state locations to launch new operations and train technicians on standardized procedures.
- Managed and performance monitored a team of 25+ technicians to ensure productivity, quality, and compliance with operational standards.
- Promoted a positive team environment by encouraging open communication and collaboration, significantly boosting morale and employee engagement.
Education
High School Diploma -
Olathe East
OlatheSkills
- Effective problem resolution
- Collaborative team management
- Service excellence
- Informed decision-making
- Inventory control
- Regulatory compliance management
- Continuous process refinement
- Workflow efficiency improvement
- Team skill enhancement
Certification
FedEx Leadership Development Program Levels I & II
Timeline
Operations Manager
Ceva Logistics
11.2022 - 07.2025
Founder & Operations Manager
We Be Hauling
12.2020 - 11.2022
Operations Supervisor
FedEx Freight
04.2018 - 12.2020
Operations Supervisor
Millennium Security Inc. (Dish Network Service Provider)
01.2004 - 04.2018
High School Diploma -
Olathe East