Josiah Sutton
West Des Moines,IA
Summary
Enthusiastic writer and researcher who works quickly to meet deadlines. Proficient in multimedia software. Personable and solution-oriented communicator with years of customer service experience. Resourceful problem-solver and critical thinker.
Overview
11
11
years of professional experience
Work History
Livestream Operator
St. Paul's Episcopal Cathedral
Des Moines, IA
08.2021 - Current
- Provided technical support for audio visual equipment and systems.
- Troubleshot and resolved audio visual system issues.
- Operated livestreams, maintaining audio, remotely controlling three separate cameras
- Created PowerPoints for livestreams
Document Controller
Robert Half
Des Moines, IA
09.2021 - Current
- Responded promptly to requests from external suppliers regarding document status updates.
- Coordinated with agents and underwriters on new business application processing.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Reviewed and processed insurance applications, verifying accuracy of information submitted.
- Entered data into computer systems accurately and efficiently to update records.
- Provided timely follow-up on pending cases to ensure resolution in a timely manner.
Fellow
The Donna Reed Foundation
Denison, IA
07.2021 - 08.2021
- Researched, designed, and formatted content for seven new and existing exhibits.
- Drafted a new 25 page tour guide manual, digitized supplementary materials, and gave ten tours.
- Conducted extensive archival and property records research dating back to 1855.
- Exposed to the grant writing process and the development of capital improvement projects.
- Mapped historic locations on Google Maps and created content for their Google profiles.
- Developed fire and tornado plans for the building along with detail maps.
Bookseller
Half Price Books
West Des Moines, IA
04.2021 - 09.2021
- Priced, purchased, and processed used books.
- Researched and condition-checked often obscure books, magazines, and media.
- Stocked bookshelves, alphabetizing and organizing by genre/subject.
Writing Tutor
Simpson College Religion Department
Indianola, IA
02.2021 - 05.2021
- Reviewed and edited documents to fix grammatical and spelling issues.
- Advised students on essay structure, clear writing, and rhetoric.
- Responded to emails in a timely manner.
CAP 2 Associate
Walmart
Indianola, IA
09.2020 - 01.2021
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Palletized merchandise for easy movement to sales floor locations.
Barista
Smokey Row Coffee Co
Des Moines, IA
01.2017 - 04.2020
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Operated cash register, collected payments and provided accurate change.
- Cleaned and sanitized work areas, utensils and equipment.
- Set up and performed initial prep work for food items.
- Provided quality product in a quick paced setting.
Tutor
Des Moines Area Community College
Ankeny, IA
10.2017 - 12.2017
- Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Seasonal Customer Service Desk Attendee
Target
West Des Moines, IA
10.2016 - 01.2017
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed returned items in accordance with store policy.
Line Cook
Leaning Tower of Pizza
Ankeny, IA
08.2016 - 10.2016
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Assisted in preparation of menu items.
- Operated fryers according to instructions to maintain safety and food quality.
Loan Document Processor
Robert Half International
Des Moines, IA
04.2016 - 08.2016
- Adhered to strict data confidentiality policies to prevent information leakage.
- Processed confidential tax form information with care and precision.
- Entered data into spreadsheets, documents and databases.
Customer Service Desk/Photo Lab Associate
Target
West Des Moines, IA
07.2015 - 04.2016
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed returned items in accordance with store policy.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Researched, resolved and followed up on technical issues.
Conference Services Assistant
Stoney Creek Hotel & Conference Center
Johnston, IA
09.2014 - 09.2015
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Set up conference rooms for corporate meetings, weddings, and other events.
Bakery Associate
Hyvee
Urbandale, IA
02.2015 - 07.2015
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
Sandwich Artist
Subway
Grimes, IA
05.2013 - 11.2014
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Monitored and counted food stock and supplies to reorder on time.
- Organized food preparation stations and replenished supplies regularly.
Education
Associate of Arts - Liberal Arts
Des Moines Area Community College
Ankeny08.2018
Bachelor of Arts -
Simpson College
Indianola, IA05.2021
Skills
- Oral and Written Communication
- Research
- Copy and long-form writing
- Proofreading
- Teamwork
- Multimedia (Video editing, audio editing, etc)
- Social Media Proficiency
- Problem Solving and Critical Thinking
- Active Learning
Timeline
Document Controller
Robert Half
09.2021 - Current
Livestream Operator
St. Paul's Episcopal Cathedral
08.2021 - Current
Fellow
The Donna Reed Foundation
07.2021 - 08.2021
Bookseller
Half Price Books
04.2021 - 09.2021
Writing Tutor
Simpson College Religion Department
02.2021 - 05.2021
CAP 2 Associate
Walmart
09.2020 - 01.2021
Tutor
Des Moines Area Community College
10.2017 - 12.2017
Barista
Smokey Row Coffee Co
01.2017 - 04.2020
Seasonal Customer Service Desk Attendee
Target
10.2016 - 01.2017
Line Cook
Leaning Tower of Pizza
08.2016 - 10.2016
Loan Document Processor
Robert Half International
04.2016 - 08.2016
Customer Service Desk/Photo Lab Associate
Target
07.2015 - 04.2016
Bakery Associate
Hyvee
02.2015 - 07.2015
Conference Services Assistant
Stoney Creek Hotel & Conference Center
09.2014 - 09.2015
Sandwich Artist
Subway
05.2013 - 11.2014
Associate of Arts - Liberal Arts
Des Moines Area Community College
Bachelor of Arts -
Simpson College
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