Josiah Turner
Covington,KY
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UC Health
04.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC/Dentrix to schedule appointments.
- Took copayments and compiled daily financial records.
Public Safety Officer
Cincinnati Reds
02.2025 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
911 Dispatcher
Gallatin County Fiscal Court
02.2025 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Pizza Delivery Driver
LaRosa's Pizzeria
02.2025 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
911 Public Safety Telecommunicator
Boone County Fiscal Court
03.2025 - 03.2025
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
Public Safety Telecommunicator III
Kentucky State Police-Post 5
02.2024 - 02.2025
- Operated a CAD system and CAD calls for service and any calls that are called out over the radio by units.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
- Conducted regular equipment checks and maintained communication systems to ensure optimal functionality at all times, preventing potential delays or errors during emergencies.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Trained many different new people on how to quickly and safely do the job and way to make do their job effectively
Public Safety Telecommunicator II
Kentucky State Police-Post 5
08.2023 - 02.2024
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
911 Dispatcher
Bullitt County Sheriff’s Office
06.2023 - 08.2023
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
Public Safety Telecommunicator II
Kentucky State Police-Post 4
05.2023 - 07.2023
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
Dispatcher
Northern Kentucky University
02.2023 - 05.2023
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
- Operated and watched alarm systems for several areas on campus.
Public Safety Telecommunicator II
Kentucky State Police-Post 6
05.2022 - 05.2023
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
Delivery Driver
LaRosa’s- Edgewood and Hebron Locations
08.2022 - 01.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Game-Day Security Official
Cincinnati Reds
06.2017 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Public Safety Telecommunicator I
Kentucky State Police-Post 6
03.2021 - 05.2022
- Operated a multi-line telephone system and answered non-emergency and emergency calls, prioritizes them in the order that they need to be dispatched in.
- Operated a two-way radio system.
- Operated a CAD system and CADed calls for service and any calls that are called out over the radio by units.
- Operated and maintained LINK and NCIC Terminal and entries from multiple satellite agencies.
Delivery Driver
LaRosa’s- Edgewood and Hebron Locations
01.2020 - 03.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Package Handler
FedEx Ground
11.2019 - 01.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Delivery Driver
LaRosa’s- Edgewood, Kentucky
08.2018 - 11.2019
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Community Receptionist Martin Hall
Eastern Kentucky University
07.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved residents problems and complaints.
Education
Bachelor of Science - Emergency Response Management
Indiana Tech
Fort Wayne05-2026
Bachelor of Arts - Computer Science
Indiana Tech
Fort Wayne05-2027
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Computer skills
- Payment collection
- Critical thinking
- Data entry
Accomplishments
- In 911 Dispatching I achieved Compliance with CJIS Audit Staff by going through and updating 500+ stolen entries with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Kentucky State Police – Academy: Frankfort, Ky
- Telecommunications Academy Class 18 September 2021 – October 2021
- TAC Certification December 2023
- Certified Training Officer November 2023
- Finding the Missing
- CJIS Semination
- Department of Criminal Justice Training: Richmond, Ky
- Microsoft Programs: Word, Word Expert, Excel, Excel Expert, PowerPoint, Access, Outlook Certifications
- Microsoft Office Master Certification
Certificates/Licenses
Kentucky State Certified Telecommunicator - Kentucky Law Enforcement Council
Terminal Agency Coordinator - Kentucky State Police
Certified Training Officer - Kentucky State Police
Intermediate Dispatching Certificate - Kentucky Law Enforcement Council
TEAM Alcohol Certificate - Cincinnati Reds Expires 2028
Timeline
Patient Service Representative
UC Health
04.2025 - Current
911 Public Safety Telecommunicator
Boone County Fiscal Court
03.2025 - 03.2025
Public Safety Officer
Cincinnati Reds
02.2025 - Current
911 Dispatcher
Gallatin County Fiscal Court
02.2025 - Current
Pizza Delivery Driver
LaRosa's Pizzeria
02.2025 - Current
Public Safety Telecommunicator III
Kentucky State Police-Post 5
02.2024 - 02.2025
Public Safety Telecommunicator II
Kentucky State Police-Post 5
08.2023 - 02.2024
911 Dispatcher
Bullitt County Sheriff’s Office
06.2023 - 08.2023
Public Safety Telecommunicator II
Kentucky State Police-Post 4
05.2023 - 07.2023
Dispatcher
Northern Kentucky University
02.2023 - 05.2023
Delivery Driver
LaRosa’s- Edgewood and Hebron Locations
08.2022 - 01.2023
Public Safety Telecommunicator II
Kentucky State Police-Post 6
05.2022 - 05.2023
Public Safety Telecommunicator I
Kentucky State Police-Post 6
03.2021 - 05.2022
Delivery Driver
LaRosa’s- Edgewood and Hebron Locations
01.2020 - 03.2021
Package Handler
FedEx Ground
11.2019 - 01.2020
Delivery Driver
LaRosa’s- Edgewood, Kentucky
08.2018 - 11.2019
Community Receptionist Martin Hall
Eastern Kentucky University
07.2017 - 04.2018
Game-Day Security Official
Cincinnati Reds
06.2017 - 09.2022
Bachelor of Science - Emergency Response Management
Indiana Tech
Bachelor of Arts - Computer Science
Indiana Tech
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