Josiah Worrell
Trenton
Summary
Professional Technician with high productivity levels and efficiency in task completion and getting the job done. Skilled in equipment maintenance, customer service, and inventory management, which enable smooth operational flow. Excel in communication, problem-solving, listening, and adaptability, ensuring clients' needs are met with professionalism and technical expertise.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
Work History
Tool Rental Technician
Home Depot
Ewing
08.2025 - Current
- Operated rental equipment, ensuring proper functionality and safety standards.
- Assisted customers in selecting appropriate tools for their projects.
- Maintained cleanliness and organization of rental area and tools.
- Provided instruction on safe tool usage to customers and staff.
- Resolved customer inquiries regarding tool availability and specifications.
- Troubleshot mechanical issues with various types of power equipment such as chainsaws, lawn mowers, pressure washers.
- Offered rental suggestions for businesses and individuals based on needs.
- Sold damage protection service at time of rental.
- Cleaned returned rental tools per company guidelines prior to restocking shelves or returning back into inventory system.
Package Handler
FedEx
Hamilton
05.2025 - 08.2025
- Loaded and unloaded packages from delivery trucks and conveyor belts.
- Scanned packages for accurate tracking using handheld devices.
- Sorted packages by destination for efficient distribution.
- Followed safety protocols to ensure a safe working environment.
- Assisted team members with heavy lifting and package handling tasks.
- Communicated effectively with team members to coordinate workflows.
- Assisted in loading delivery trucks with prepared packages.
Student
Job Corps Trade School
Edison
09.2023 - 05.2025
- Assisted peers in completing hands-on training projects.
- Facilitated daily workshops on trade skills and safety practices.
- Coordinated class schedules and resource allocation for practical sessions.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Led team meetings to discuss project progress and address challenges.
- Mentored junior staff, providing guidance on best practices and processes.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed household errands and other essential duties.
- Shadowed staff and learned advanced work.
- Worked well in team environment as well as independently.
- Maintained records of all activities related to various projects.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
Internship Student
Freedman Auto Service
Ewing
03.2024 - 06.2024
- Assisted team in developing marketing materials for client presentations.
- Conducted research on industry trends to support project recommendations.
- Collaborated with cross-functional teams to streamline project workflows.
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance on various vehicle types and models.
- Repaired electrical systems, including batteries, starters, and alternators.
- Collaborated with team members to enhance service quality and efficiency.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Attended technical training courses when available to increase knowledge base.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Adjusted headlights for proper alignment per customer request.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Repaired, replaced and adjusted brakes.
Manager
Mcdonalds, PDI FOODS
Trenton
03.2021 - 04.2023
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on operational procedures and customer service skills.
- Managed inventory levels and conducted regular stock assessments for optimal supply.
- Enforced compliance with food safety standards and health regulations consistently.
- Resolved customer complaints swiftly to enhance dining experience at the establishment.
- Coordinated team meetings to discuss performance, challenges, and improvement strategies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Busser
Corner Bakery Cafe
Princeton
04.2016 - 11.2018
- Cleaned and sanitized dining areas to ensure a welcoming environment.
- Assisted servers by delivering food and drinks promptly.
- Reset tables efficiently for new guests after clearing dishes.
- Engaged with guests, ensuring satisfaction and addressing concerns swiftly.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Swept, mopped and removed debris from dining room floors.
- Wiped down and cleaned chairs, booths, and highchairs.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Transported filled bus tubs to kitchen dishwashing area.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Responded promptly to customer inquiries related to menu items or services offered.
- Followed up with customers regarding their satisfaction with services provided.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
ACDelco - Automotive Engineering
Job Corps
Edison, NJ 09.2023 - 05.2025
Clinical Psychology
Mercer County Community College
Trenton, NJ 09.2018 - 09.2019
Trenton Central High School
Trenton, NJSkills
- Customer assistance/Service
- Equipment operation
- Tool maintenance
- Mechanical troubleshooting
Affiliations
- Volunteer at the local soup kitchen
- Member of the Big Brother Program
References
References available upon request.
Timeline
Tool Rental Technician
Home Depot
08.2025 - Current
Package Handler
FedEx
05.2025 - 08.2025
Internship Student
Freedman Auto Service
03.2024 - 06.2024
Student
Job Corps Trade School
09.2023 - 05.2025
ACDelco - Automotive Engineering
Job Corps
09.2023 - 05.2025
Manager
Mcdonalds, PDI FOODS
03.2021 - 04.2023
Clinical Psychology
Mercer County Community College
09.2018 - 09.2019
Restaurant Busser
Corner Bakery Cafe
04.2016 - 11.2018
Trenton Central High School