Josian Roa
Orlando
Summary
Results driven, enthusiastic entrepreneurial thinking retail manager professional with extensive experience impacting organizational presence, profitability and performance. Accomplished leader with proven expertise in sales, operations, and professional development. Seeking a key role within a fashion forward company where I can make an impact to company profits and brand awareness.
Overview
8
8
years of professional experience
Work History
Team Lead Manager
Louis Vuitton - LVMH
03.2024 - Current
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Continue to elevate customer loyalty by using strong communication abilities to resolve customer problems.
- Raised profitability in Shoe Business from a negative 12% to zero balance by conclusion of annual cycle.
- Boosted RTW business growth through strategic partnerships and top clients, achieving a 2% increase by year-end.
- Guide Client Advisors in achieving million-dollar books by tailoring launches to clients.
- Manage in both the Women's and Men's store
- Organized and detail-oriented with a strong work ethic.
Corporate Client Relations Manager / Store Manager
Illesteva
11.2019 - 02.2024
- Recruit, interview, and screen candidates for various positions within the company
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Handle all e-commerce based questions within repair services and order inquiries for the entire company
- Provide customer service for all locations including our social and online platforms
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Handled all scheduling and performance evaluations as a store manager
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
- Supervise the work of office, administrative, or customer service employees to ensure adherence to policy
Assistant Store Manager
Michael Kors
09.2017 - 11.2019
- Handled E commerce for in store orders and assisted stock team on various shipments to fulfill the sales floor
- Captured and on boarded top talent while building a network of contacts and candidates
- Coached and developed associates for upward growth to drive results and uphold the Michael experience
- Leaded and supported new company initiatives while consistently applying company tools
- Executed visual merchandising per company guidelines
- Modeled and promoted a culture that embraces Michael Kors core value
- Developed business strategies to raise customer market, expanding on clientele business while optimizing profitability
Store Manager
Designer Eyes
11.2016 - 09.2017
- Captured and on boarded top talent while building a network of contacts and future bench talent
- Coached and developed associates to ensure growth and consistent performance
- Hosted and developed specialized promos and events to ensure positive outcome in clientele business
- Modeled and promoted positive culture to ensure a proactive and profitable work environment
- Maintained outstanding visuals merchandising standards through floor sets and collaboration with my management team
- Developed business strategies to raise customer market and optimize profitability
Education
Associates Degree - Computer science
Everest University
Florida Orlando05.2014
Skills
- Teamwork Expert
- Client Relations Professional
- Time Management Expert
- Fluent in English, Spanish and Portuguese
- Leadership Expert
LINKS
Linkedin
Timeline
Team Lead Manager
Louis Vuitton - LVMH
03.2024 - Current
Corporate Client Relations Manager / Store Manager
Illesteva
11.2019 - 02.2024
Assistant Store Manager
Michael Kors
09.2017 - 11.2019
Store Manager
Designer Eyes
11.2016 - 09.2017
Associates Degree - Computer science
Everest University
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