Josiane Derat
Brighton,MA
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles. Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Boston Children's Hospital
Boston, MA
05.2021 - Current
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
Senior Patient Service Representative
Atrius Health
Newton, MA
07.2019 - Current
- Provided customer service to patients by answering questions and addressing complaints.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
- Coordinated with clinical staff to ensure timely care for patients.
- Performed data entry tasks for patient information into electronic health record systems.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Guided patients through the completion of consent and other required medical forms.
Medical Assistant
Beth Israel Deaconess Medical Center
Boston, MA
09.2017 - 06.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Arts -
Bunker Hill Community College
Charlestown, MA05-2019
Skills
- Patient confidentiality
- HIPAA protocol adherence
- Verbal and written communication
- Scheduling
- Medical record requests
- Clinical practice operations
Languages
English
Full Professional
Haitian Creole
Professional
Timeline
Patient Coordinator
Boston Children's Hospital
05.2021 - Current
Senior Patient Service Representative
Atrius Health
07.2019 - Current
Medical Assistant
Beth Israel Deaconess Medical Center
09.2017 - 06.2019
Associate of Arts -
Bunker Hill Community College
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