JOSIE L. BELL
East Chicago,IN
Summary
Compassionate and motivated Human Services professional with over 7 years of experience in customer service, healthcare, and government relations. Skilled in client support, administrative operations, communication, and crisis response. Currently pursuing a Bachelor's degree in Human Services with a strong commitment to helping individuals and communities thrive. Seeking an entry-level role to contribute to impactful service delivery.
Overview
11
11
years of professional experience
Work History
Senior Support Technician
Apple Inc.
, Remote
08.2020 - Current
- Company Overview: Apple Inc. (via Conduent)
- Deliver technical and billing support to customers using Apple products.
- Diagnose and troubleshoot product issues, providing virtual guidance and repair scheduling.
- Maintain accurate case notes and deliver empathetic customer service.
- Apple Inc. (via Conduent)
Certified Nursing Assistant / Home Health Caregiver
The Springs at Monarch Landing / Monarch at Home
Naperville, IL
02.2018 - 12.2024
- Assisted residents with daily living activities and monitored health concerns.
- Documented care reports and ensured safety in both home and residential care settings.
- Fostered compassionate relationships with clients and families.
Administrative Assistant
Lewis and Lewis Enterprise
Bolingbrook, IL
05.2021 - 08.2024
- Organized files and maintained accurate records of business transactions.
- Reached out to contractors to develop and maintain professional relationships.
- Handled day-to-day communications between drivers and supervisors to ensure workflow.
- Created and updated directories using Microsoft Excel.
- Managed office schedules and supported daily administrative operations.
Administrative Assistant Intern
State of Illinois – Office of Senator Meg Cappel
Plainfield, IL
02.2022 - 07.2022
- Provided administrative support to the Senator, managing communication and constituent services.
- Handled inquiries, scheduled meetings, and maintained confidential case records.
- Facilitated coordination between the Senator’s office and public agencies.
Cashier
Jewel-Osco
Romeoville, IL
08.2014 - 02.2018
- Provided excellent customer service in a high-volume retail setting.
- Managed financial transactions with precision and attention to detail.
- Supported team operations and maintained a welcoming environment.
Education
Bachelor of Science - Human Services
Rasmussen University
Online09.2026
Associate of Applied Science - Human Services
Joliet Junior College
Joliet, IL05.2022
Skills
- Microsoft Office
- Google Workspace
- Mac OS
- Windows
- Zoom
- Teams
- Skype
- Client Support
- Crisis Response
- Communication
- Documentation
- Case Management
- Multitasking
- Cultural Sensitivity
- Highly professional
- Written communication
References
Available upon request
Timeline
Administrative Assistant Intern
State of Illinois – Office of Senator Meg Cappel
02.2022 - 07.2022
Administrative Assistant
Lewis and Lewis Enterprise
05.2021 - 08.2024
Senior Support Technician
Apple Inc.
08.2020 - Current
Certified Nursing Assistant / Home Health Caregiver
The Springs at Monarch Landing / Monarch at Home
02.2018 - 12.2024
Cashier
Jewel-Osco
08.2014 - 02.2018
Bachelor of Science - Human Services
Rasmussen University
Associate of Applied Science - Human Services
Joliet Junior College