Josie Bise
Galax,VA
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction through exceptional customer service and expertise in HIPAA compliance. At Life Care Center Of Galax, significantly improved patient trust by skillfully handling sensitive concerns and efficiently verifying insurance eligibility. Brings strong skills in medical terminology and patient confidentiality, fostering both operational excellence and a welcoming environment. Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Life Care Center Of Galax
2006.03 - 2016.09
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Floor Associate
Twin County Regional Hospital
1987.03 - 2006.01
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
Education
Associate of Applied Science - Business And Office With A Specialization in Med.
Wytheville Community College
Wytheville, VA06.2012
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Patient confidentiality
Patient Intake
Payment Collection
Insurance verifying
Scheduling appointments
Patient greeting
Eligibility Determination
Timeline
Patient Service Representative
Life Care Center Of Galax
2006.03 - 2016.09
Floor Associate
Twin County Regional Hospital
1987.03 - 2006.01
Associate of Applied Science - Business And Office With A Specialization in Med.
Wytheville Community College
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