Josie Black
KindlyMD
woods cross,UT
1
Certification
20
years of professional experience
Accomplished clinic office manager skilled in enhancing operational efficiency and patient-centered care. Strong communication and training abilities have led to improved team performance and increased patient satisfaction scores, positioning the clinic for continued success.
Work History
Clinic Office Manager
1 Year 10 Months- Implemented electronic health record (EHR) systems, improving documentation accuracy and efficiency.
- Managed daily clinic operations, ensuring seamless patient flow and appointment scheduling.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Developed training materials for new staff, fostering a knowledgeable team environment.
- Streamlined administrative processes, reducing patient wait times and increasing satisfaction levels.
- Oversaw inventory management, ensuring adequate supplies for clinical operations at all times.
- Assisted in budgeting and financial tracking to optimize clinic resources effectively.
- Cultivated a positive workplace culture through effective team collaboration and conflict resolution strategies.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic's needs.
- Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
- Coordinated staff training programs, enhancing the team's knowledge base on industry developments, and boosting clinic reputation within the local community.
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
- Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
Medical Coder
3 Years 5 Months- Analyzed complex medical records, extracting pertinent data for accurate diagnostic and procedural code assignment.
- Reviewed and analyzed outpatient medical records for accurate coding in compliance with regulations.
- Collaborated with healthcare professionals to clarify documentation and ensure coding accuracy.
- Contributed to the growth of the organization by consistently meeting or exceeding productivity targets while maintaining high-quality standards.
- Time management skills were utilized effectively to balance competing priorities under tight deadlines.
- Maintained up-to-date knowledge of industry trends and changes in coding guidelines, providing ongoing education to colleagues as necessary.
- Upheld strict confidentiality policies regarding sensitive patient information while adhering to HIPAA requirements.
- Supported compliance initiatives through meticulous adherence to coding guidelines and regulations.
- Followed up with medical staff regarding missing information in patient records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Medical Scribe Assistant
14 Years 1 Month- Assisted healthcare providers with clinical documentation during patient visits.
- Worked as a medical assistant for various specialists
- Collaborated with physicians to clarify documentation requirements and improve workflow efficiency.
- Managed electronic health record systems to streamline data entry processes.
- Documented patient encounters, ensuring accuracy and completeness of medical records.
- Demonstrated adaptability by working effectively under various clinical environments alongside different specialties including primary care, emergency medicine, and specialty clinics.
- Supported physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
- Increased provider productivity through diligent research on medical conditions or symptoms prior to appointments for effective consultation preparation.
- Accompanied physicians through day in fast-paced, stressful environments.
Education
High School Diploma
CPC - Coding
Skills
Medical terminology
Office administration
Staff development
Employee training
Time management
Problem-solving
Attention to detail
Multitasking
Organizational skills
Adaptability and flexibility
Reliability
Excellent communication
Accomplishments
- Supervised team of 25 staff members, as well as a vast team of PRN NP's and PA's.
- Worked closely with the billing team assisting with claim submissions, fixing problems, and discussing patient balances with patients.
- Worked closely with the coder, assisting in ensuring charts were submitted in a timely manor
- Helped facilitated communication between coder and the providers to fix issues, add documentation, provide clarity and provide additional codes as needed.
- Daily communication with the coder to review missing slips, and be the go between to provide information to upper management.
Certification
CPC
Timeline
Clinic Office Manager
KindlyMD
09.2024 - 07.2026Read More
Medical Coder
Common Spirit Healthcare
04.2021 - 09.2024Read More
Medical Scribe Assistant
Steward Health Care
12.2006 - 01.2021Read More
Woods Cross High School
High School Diploma
Read More
Career Step
CPC from Coding
Read More