Josie Blackman
Dallas,TX
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Office Assistant
UNCA Asheville
Asheville, North Carolina
03.2023 - 03.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
Server/Bartender
The Odd Ball
Asheville, North Carolina
02.2023 - 03.2024
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Front Desk Receptionist
Wyndham Hotel
Fletcher, North Carolina
01.2022 - 02.2023
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with scheduling appointments for clients and visitors.
Assistant Store Manager
Ross Dress for Less
Arden, North Carolina
12.2020 - 08.2021
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Associate of Science - Nutrition Sciences
Ab Tech
Asheville, NC05-2020
Skills
- Customer Service
- Office Administration
- Call handling
- Administrative Support
- Resourceful
- Prioritizing Work
- Front Office Management
- Office Supplies Management
- Time Management
- Scheduling appointments
- Valid Driver's License
- Relationship Building
- Social media knowledge
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Customer rapport
Timeline
Office Assistant
UNCA Asheville
03.2023 - 03.2024
Server/Bartender
The Odd Ball
02.2023 - 03.2024
Front Desk Receptionist
Wyndham Hotel
01.2022 - 02.2023
Assistant Store Manager
Ross Dress for Less
12.2020 - 08.2021
Associate of Science - Nutrition Sciences
Ab Tech