Josie Cervantes
Dallas,TX
Summary
Dynamic Onboarding Specialist with a proven track record at the City of Dallas Human Resources, excelling in new hire onboarding and cross-functional coordination. Expert in documentation compliance and employee relations, I streamline processes to enhance efficiency and foster a supportive environment, ensuring a seamless transition for new talent.
Overview
17
17
years of professional experience
Work History
Onboarding Specialist
City of Dallas Human Resources
01.2020 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency.
- Trained new hires in technology required to access company systems and complete job tasks.
- Advocated for staff members, helping to identify and resolve conflicts.
Senior Office Assistant
City Of Dallas Parks and Recreation - Human Resources
04.2015 - 01.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
- Assisted in the hiring process by reviewing resumes, scheduling interviews, and coordinating onboarding activities for new employees.
- Assisted the HR Analyst with onboarding of new employees and training and development.
- Assisted with processing timesheets, payroll change actions, termination action forms
Customer Service Representative
City of Dallas WIC Program
02.2009 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
Education
Thomas Jefferson High School
Dallas, TXSkills
- Software knowledge
- Performance tracking
- Cross-functional coordination
- New hire onboarding
- Decision-making
- Employee relations
- Documentation and recordkeeping
- Strategic planning
- Training and mentoring
- Talent acquisition
- Human resources support
- Procedure compliance
- Recruitment and hiring
- Time tracking and payroll administration
- Temporary and seasonal employees
Languages
Spanish
Native or Bilingual
Timeline
Onboarding Specialist
City of Dallas Human Resources
01.2020 - Current
Senior Office Assistant
City Of Dallas Parks and Recreation - Human Resources
04.2015 - 01.2020
Customer Service Representative
City of Dallas WIC Program
02.2009 - 04.2015
Thomas Jefferson High School
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