Open To Work
JOSIE COLLINS
Portland,MI
Summary
Expert in business process optimization with a strong foundation in change management and document control. Proven track record in leading teams to standardize practices and improve organizational effectiveness through continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Business & Professional Development
Independent Contractor
Portland, MI
12.2025 - Current
- Researched and Developed a business plan and created website to support company objectives.
- Pursuing professional development in Google Project Management, SQL, Power BI, Jira, Agile, and Six Sigma Belt Progression.
Strategy & Planning/Business Process Analyst
Board of Water & Light
05.2023 - 11.2025
- Developed core processes using best practices, gap analysis, standardization, and workforce analytics.
- Chaired committee to establish best practices, ensure consistency, and promote standardization across the organization.
- Center of Excellence: Early-stage program intended to govern best practices and optimize processes.
- Company Scorecard: Develop organizational KPIs.
- Workforce Analytics: Use process optimization outputs to measure work time per core process based on standardized assumptions.
- Evaluated departmental readiness through intake audits, documented processes, and identified improvement gaps.
- Content Management: Oversee document creation/control, change management, reporting, continuous improvement tracking, and workforce analytics tied to core processes.
- Document Control: Develop controlled document libraries with version controls and review cadence.
- Report Portal: Centralize Single Source of Truth (SSOT) reporting.
- Business Glossary: Centralize shared acronyms and definitions used across the organization.
- Develop strategic initiatives to align with organizational goals.
Business Process Analyst
AF Group
02.2020 - 05.2023
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to gather requirements for process enhancements.
- Developed process documentation to ensure clarity and consistency in operations.
- Managed change initiatives, driving continuous improvement through effective document control, writing, gap analysis, intake audits, process mapping, and project management.
- Enhanced business effectiveness by developing reporting tools and optimizing SharePoint design/management for better training and workforce analytics.
Document Controller
Dart Container
11.2016 - 02.2020
- Managed document flow for compliance with industry standards and company policies.
- Organized and maintained electronic and physical document repositories for easy access.
- Collaborated with cross-functional teams to ensure accurate documentation processes.
- Conducted gap analysis, intake audits, and internal audit assistance to ensure compliance with industry requirements.
- Managed change processes, implemented continuous improvement initiatives, and executed corrective actions to enhance document control and governance.
Transportation Procurement Analyst
Dart Container
07.2015 - 11.2016
- Managed transportation procurement processes.
- Analyzed procurement data to identify cost-saving opportunities and trends.
- Negotiated pricing and contract terms with suppliers to achieve favorable outcomes.
- Chargeback reductions/Pallet Mgt.
- Conducted market research to assess supplier capabilities and industry developments.
- Traced missing material and shipments through vendor and customer communications.
- Added new vendors and products into system and keyed in special shipping codes when needed.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
EMERGING LEADERS CERTIFICATION -
Board of Water & Light (BWL)
01-2025
PROSCI CHANGE PRACTITIONER -
Board of Water & Light (BWL)
01-2023
CHANGE MANAGEMENT SPECIALIST CERTIFICATION (CMS) -
Management & Strategy Institute (MSI)
01-2022
CERTIFIED AUTHORITY IN WORKER’S COMPENSATION (CAWC) -
AF Group
01-2022
MASTER’S DEGREE - Business Management
Aquinas College
Grand Rapids, MI01-2000
BACHELOR’S DEGREE - International Business
Ferris State University
Big Rapids, MI01-1992
Skills
- Project Management
- Change Management
- Audit/Compliance
- Risk Assessment
- SOP development
- Document Control & lifecycle Mgt
- Knowledge Management
- Content Management
- SAFe Agile
- SharePoint administration
- Business process analysis
- Continuous improvement
- Technical Writing
- Facilitation
Professional Profile Links
LinkedIn, http://www.linkedin.com/in/j-c-91a47610b
Awards And Leadership
- ATHENA WIN Member: Active through December 2025. Invited to Attend 'Evening of Empowerment'
- Emerging Leaders Certification Program: Selective Process – In Progress (certified in 2026)
- Business Process Advisory Committee: Chair/Founder - BWL
- Certificate of Recognition: Gold Award for Efficiency – AF Group (Bonus Included)
- Selective Process-Invited to be a Member: Digital Workplace Ambassador Club – AF Group
- Certificate of Recognition: New Product Manufacturing Project – Dart Container
Timeline
Business & Professional Development
Independent Contractor
12.2025 - Current
Strategy & Planning/Business Process Analyst
Board of Water & Light
05.2023 - 11.2025
Business Process Analyst
AF Group
02.2020 - 05.2023
Document Controller
Dart Container
11.2016 - 02.2020
Transportation Procurement Analyst
Dart Container
07.2015 - 11.2016
EMERGING LEADERS CERTIFICATION -
Board of Water & Light (BWL)
PROSCI CHANGE PRACTITIONER -
Board of Water & Light (BWL)
CHANGE MANAGEMENT SPECIALIST CERTIFICATION (CMS) -
Management & Strategy Institute (MSI)
CERTIFIED AUTHORITY IN WORKER’S COMPENSATION (CAWC) -
AF Group
MASTER’S DEGREE - Business Management
Aquinas College
BACHELOR’S DEGREE - International Business
Ferris State University