Josie Coughlin
San Pedro,CA
Summary
Business marketing student with hands-on experience in customer service, sales, and hospitality roles. Strong communicator with the ability to thrive in fast-paced environments while delivering positive, high-quality customer experiences. Reliable, adaptable, and eager to contribute to a professional team.
Overview
4
4
years of professional experience
Work History
Program Associate
Justice For Murdered Children
Los Angeles, California
03.2026 - Current
- Mission-driven Program Associate with experience supporting nonprofit programs
- Skilled in managing logistics and coordinating with community partners
- Passionate about improving program efficiency and supporting impactful initiatives
- Dedicated to helping organizations deliver meaningful community impact
Server
Rolling Hills Country Club
Rolling Hills Estates, CA
05.2025 - 08.2025
- Delivered high-quality dining service to members and guests in a fast-paced, upscale environment
- Demonstrated strong menu knowledge to answer questions and recommend food and beverage pairings
- Accurately entered and managed orders using POS systems while maintaining efficiency during peak hours
- Collaborated closely with chefs and servers to ensure timely, accurate service
- Utilized upselling and sales techniques to enhance guest experience and increase check averages
- Completed opening, closing, and side-work duties to maintain a clean and organized workspace
Hostess
Lazy Dog Restaurant & Bar
San Diego, CA
10.2024 - 05.2025
- Greeted and welcomed guests, creating a positive first impression and friendly atmosphere
- Managed reservations, waitlists, and seating assignments to optimize table turnover
- Communicated effectively with servers and management to accommodate guest needs
- Assisted with opening and closing procedures, including side work and restroom checks
- Maintained professionalism and efficiency during high-volume service periods
Sales rep, Cashier
Roundtrip Collective
Redondo Beach, CA
05.2024 - 08.2024
- Provided personalized customer service by assisting shoppers with product selection
- Processed transactions and handled payments accurately at the register
- Prepared merchandise for sale by tagging, steaming, and organizing inventory
- Packaged and fulfilled online and phone orders efficiently and accurately
- Supported store operations through merchandising and floor maintenance
Cook, Cashier, Server
Aloha Ice Co.
Carlsbad, United States
01.2024 - 05.2024
- Delivered friendly and efficient customer service while managing register transactions
- Prepared and served customer orders accurately and in a timely manner
- Opened and closed the store, including deep cleaning and securing the facility
- Maintained cleanliness and organization in accordance with health standards
Cook, Cashier, Server
Vitality Smoothie
Rancho Palos Verdes, United States
07.2022 - 08.2023
- Managed cash handling and customer transactions at the register
- Prepared food and beverages while maintaining a clean and efficient kitchen
- Provided fast, friendly service in a high-volume environment
- Developed strong multitasking and time-management skills
Education
Bachelors - business marketing
San Diego State University
San Diego, CA, United States05.2027
High School Diploma -
Mary Star of the Sea High School
San Pedro, CA, United States05.2023
Skills
- Customer service
- Communication skills
- Time management and multitasking
- Team collaboration
- Sales and upselling techniques
- Adaptability and quick learning
Timeline
Program Associate
Justice For Murdered Children
03.2026 - Current
Server
Rolling Hills Country Club
05.2025 - 08.2025
Hostess
Lazy Dog Restaurant & Bar
10.2024 - 05.2025
Sales rep, Cashier
Roundtrip Collective
05.2024 - 08.2024
Cook, Cashier, Server
Aloha Ice Co.
01.2024 - 05.2024
Cook, Cashier, Server
Vitality Smoothie
07.2022 - 08.2023
Bachelors - business marketing
San Diego State University
High School Diploma -
Mary Star of the Sea High School