JOSIE DUNN
Lutherville,MD
Summary
Enthusiastic and dedicated Animal Science student with a passion for providing exceptional care both people and their pets. Seeking a rewarding opportunity where I can combine my academic knowledge, love for animals, and strong work ethic to create a safe and calm environment for furry companions. Known for genuine affinity for pets, effective communication skills, and commitment to ensuring the well-being and happiness all human and pet clients.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Urgent Vet Care
2023.10 - Current
- Responsible for answering all incoming calls, from pet owner's in distress looking for medical help to other veterinary practices
- Responsible for scheduling patients and maintaining a flow in the hospital
- Responsible for sending time sensitive lab diagnostics to customer's primary veterinarian
- Helped clients find the most cost-effective treatment options
- Responsible for processing payments from carecredit and scratchpay to cash
- Determining severity of symptoms of pets on the schedule and recommending sooner care if needed
- Responsible for cleaning exam rooms after each patient as well as deep cleaning after contagious patients
- Responsible for keeping track of inventory and when needs to be restocked
Dog Daycare Attendant
Camp Bow Wow
2023.04 - 2023.10
- Successfully managed up to 60 dogs simultaneously, demonstrating strong multitasking and organizational skills
- Managed enrichment and playtime activities which included marketing, social medias posting and daily pet parent contact
- Receptionist, managed incoming pet parents and reservation bookings
- Monitored interactions and resolved conflicts to maintain safe and harmonious atmosphere
- Implemented basic training commands and reinforcement techniques to enhance dog's training and social skills
- Administered medications and followed specific dietary requirements for individual dogs, as directed
- Built strong relationships with clients and their pets through open communication, regular updates, and attentive care
- Contributed to maintaining clean and organized facility by performing routine cleaning tasks
- Collaborated with fellow workers to share insights, strategies, and best practices for providing top-notch care
- Managed and executed daily dog walks and pet sitting services, ensuring the safety, comfort, and happiness of each dog
- Administered medications and followed specific dietary requirements for individual dogs, as directed
- Developed a reputation for being reliable, punctual, and committed to maintaining high standards of service
Assistant & Nanny
Alilio Family
2020.04 - 2023.04
- Assisted with homework, assignments, and educational projects
- Transportation to and from school and other various activities
- Managed household tasks, including cleaning, laundry, cooking meals, grocery shopping, and contributing to an organized and comfortable living environment
- Provided nurturing and attentive care to one child age 4, ensuring their safety, well-being, and emotional development
- Planned and executed age-appropriate activities, including educational games, crafts, and outings, fostering a stimulating and engaging environment
Sales Associate
Champs Shoe Store
2019.08 - 2020.03
- Assisted customers in selecting footwear that matched their style, size, and personal preferences, providing personalized recommendations and exceptional customer service
- Conducted fittings and measurements to ensure proper shoe sizing, minimizing returns and ensuring customer satisfaction
- Maintained a clean and organized shopping environment, including restocking shelves, arranging displays, and ensuring products were well-presented and easily accessible
- Handled cash transactions accurately and efficiently using the point-of-sale system, maintaining a balanced cash drawer, and following store procedures
Summer Camp Counselor
Bar-T Kids Club
2016.05 - 2016.08
- Coordinated and implemented creative and age-appropriate daily activities, games, and crafts, facilitating an engaging environment for campers
- Fostered positive relationships with campers, parents, and fellow counselors, promoting a sense of belonging and community with the camp
- Ensured the daily safety and well-being of campers through vigilant supervision, proactive risk-assessment, and adherence to safety protocols
- Communicated effectively with parents, providing updates on camper activities, achievements, and any concerns
- Collaborated with team members to plan and execute special events, theme days, and camp-wide programs enhancing the overall camper experience
Education
Associates - Biological Science
Montgomery Community College
05.2025
High School Diploma -
Thomas Wooten High School
05.2020
Skills
- Ability to remain calm and intentional in stressful situations
- Being companionate during euthanasia paperwork and end of life body care
- Maintaining client records and keeping them updated
- Active listening to be able to understand and address concerns of anxious pet owners
- Proficient in dog behavior, body language, and handling techniques
- CPR and first aid for cats and dogs
- Strong communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively
- Detail-oriented and committed to maintaining clean and safe environment
- Recordkeeping
- Customer Service
- Relaying urgent and time sensitive messages to the medical team
Hobies
Hiking
Rock climbing
Traveling
Outdoor adventures
Organizing/ Planning
Timeline
Veterinary Receptionist
Urgent Vet Care
2023.10 - Current
Dog Daycare Attendant
Camp Bow Wow
2023.04 - 2023.10
Assistant & Nanny
Alilio Family
2020.04 - 2023.04
Sales Associate
Champs Shoe Store
2019.08 - 2020.03
Summer Camp Counselor
Bar-T Kids Club
2016.05 - 2016.08
Associates - Biological Science
Montgomery Community College
High School Diploma -
Thomas Wooten High School
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