Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kseniya Dikhtyar

Brooklyn,NY

Summary

Multi-tasking Veterinary Receptionist and highly motivated veterinary professional with a strong background in reception duties, kennel management, and grooming assistance. Committed to providing exceptional customer service and ensuring the well-being of animals. Seeking a challenging position to utilize my skills and contribute to the success of a reputable veterinary clinic and wellbeing of animals and their owners.

Overview

6
6
years of professional experience

Work History

Veterinary Receptionist

Full Pet Services
06.2022 - Current
  • Greeted and assisted clients, ensuring a positive and welcoming experience for both pets and their owners.
  • Managed a high-volume phone system, efficiently scheduling appointments and addressing inquiries.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered owner animal health questions and advised on best care practices.
  • Maintained current and accurate medical records for patients.
  • Collaborated with the veterinary team to provide exceptional customer service, resolve client concerns, and ensure a positive experience for both clients and their pets.
  • Maintain cleanliness and organization of the reception area and waiting room.

Kennel Attendant

Full Pet Services
07.2022 - Current
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Led basic obedience training with dogs to promote positive, healthy behaviors.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.

Grooming Assistant

Full Pet Services
10.2022 - Current
  • Handle and restrain animals during grooming procedures, ensuring their safety and comfort.
  • Trimmed nails using clippers and grinders.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
  • Bathing and drying dogs and cats.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
  • Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Catering Waitress

NYC Restaurants
12.2018 - 05.2022
  • Provided excellent customer service, ensuring a positive dining experience for guests.
  • Took and delivered food and beverage orders accurately and efficiently.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Occasional Babysitter

Jewish Center
09.2018 - 08.2020
  • Played games, worked on puzzles, and read books to young children.
  • Cared for children and completed associated tasks such as snack preparation and picking up toys.
  • Communicated with parents about daily activities and behaviors.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Guided school homework and read bedtime stories to support development.

Sales Representative

Kings Plaza Shopping Center
03.2017 - 07.2017
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
New York, NY
01.2022

Skills

  • Excellent interpersonal and communication skills, fostering positive relationships with clients, colleagues, and veterinary professionals
  • Strong organizational skills, effectively managing multiple tasks and prioritizing responsibilities in a fast-paced environment
  • Knowledge of basic veterinary medical terminology and procedures, facilitating accurate communication between clients and veterinary staff
  • Ability to remain calm and composed in stressful situations, ensuring the well-being and comfort of both clients and their pets
  • Medical Records Management
  • Customer Interaction
  • Front of House Supply Stocking
  • Reception Area Maintenance
  • Appointment Scheduling
  • Critical Thinking

Languages

English
Russian
Ukrainian

Timeline

Grooming Assistant

Full Pet Services
10.2022 - Current

Kennel Attendant

Full Pet Services
07.2022 - Current

Veterinary Receptionist

Full Pet Services
06.2022 - Current

Catering Waitress

NYC Restaurants
12.2018 - 05.2022

Occasional Babysitter

Jewish Center
09.2018 - 08.2020

Sales Representative

Kings Plaza Shopping Center
03.2017 - 07.2017

Associate of Arts -

Borough of Manhattan Community College of The City University of New York

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Kseniya Dikhtyar