RAYCHEL FLEMMING
Alpharetta,Georgia
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
20
20
years of professional experience
Work History
Casier/Sales Associate
Dollar Tree
Alpharetta, Georgia
06.2025 - Current
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained a clean and organized checkout area for customer convenience.
- Stocked shelves with merchandise to enhance product visibility and availability.
- Resolved customer complaints professionally to maintain store reputation.
- Trained new cashiers on procedures and best practices for service excellence.
- Stocked shelves with merchandise when needed.
Cashier
Dollar General
Hobe Sound, Florida
03.2025 - 06.2025
- Ensured cleanliness and organization of the checkout area, including bagging items properly, and restocking supplies as needed.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Handled exchanges or refunds according to company policies, while providing excellent service to dissatisfied customers.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Performed opening and closing duties, including counting money in the register before and after shifts. Developed rapport with regular customers by remembering their preferences and providing personalized service.
US Customer Support Supervisor
Scuf Gaming
Dunwoody, United States
07.2016 - 01.2024
- Assist customers with general questions about products and orders.
- Serve as a source of escalation for the team, removing roadblocks, and allowing work to be completed as efficiently as possible.
- Monitor and assist customers over Live Chat via Zendesk and social media platforms such as Twitter, Instagram, and Facebook.
- Updating manuals and training guides.
- Creating an inspiring team environment with open communication and encouragement.
- Setting clear team goals, delegating tasks, and setting deadlines for the team.
- Scheduling one-on-ones for personal discussions and coaching.
- Maintained documentation of support procedures and best practices for reference.
- Conducted weekly meetings with customer support team members to discuss performance, goals and objectives.
Outbound Sales Representative
Comcast Cable
Atlanta, United States
01.2016 - 07.2016
- Make outgoing calls callback management and miscellaneous calls as assigned
- Make outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction
- Adhere to quality standards, meeting sales and performance goals set by management which resulted in having the highest commission sales at the end of every week.
- Keep customers informed about promotions or qualified services by checking the status of work orders in the customer record system.
- Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
- Communicated with customers with a limited call script.
Customer Service Specialist | Cashier
Michaels Stores
Dunwoody, United States
01.2012 - 02.2016
- Managed cash and credit/debit transactions with accuracy and efficiency.
- Processed returns and exchanges while addressing customer inquiries both in-store and over the phone.
- Assisted with cleaning, stocking, and ensuring product freshness by checking expiration dates
- Played a key role in opening a new store by assembling shelves, stocking merchandise, and completing various setup projects.
- Developed and managed class schedules while teaching the fundamentals of art to students.
Customer Service Specialist | Cashier
Toys R Us
Athens, United States
03.2006 - 01.2010
- Provided exceptional customer service by assisting shoppers with product selection, inquiries, and purchases.
- Handled cash, credit, and gift card transactions accurately and efficiently at the point of sale.
- Resolved customer complaints and concerns in a professional and timely manner to ensure customer satisfaction.
- Assisted with stacking shelves, organizing displays, and maintaining store cleanliness to enhance the shopping experience.
- Processed returns, exchanges, and refunds in compliance with company policies and procedures.
- Provided support during special events, holiday sales, and high-traffic periods to ensure a smooth shopping experience.
- Answered phone calls and responded to customer inquiries regarding store hours, product availability, and promotions.
Education
Bachelor of Arts - Media Arts And Animation
Art Institute of Atlanta
GA12-2015
High School Diploma -
Clarke Central High School
Athens, GA05-2003
Skills
- Customer transactions
- Cash handling
- Point of sale
- Product knowledge
- Staff training
- Team coordination
- Problem solving
Timeline
Casier/Sales Associate
Dollar Tree
06.2025 - Current
Cashier
Dollar General
03.2025 - 06.2025
US Customer Support Supervisor
Scuf Gaming
07.2016 - 01.2024
Outbound Sales Representative
Comcast Cable
01.2016 - 07.2016
Customer Service Specialist | Cashier
Michaels Stores
01.2012 - 02.2016
Customer Service Specialist | Cashier
Toys R Us
03.2006 - 01.2010
Bachelor of Arts - Media Arts And Animation
Art Institute of Atlanta
High School Diploma -
Clarke Central High School