Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josie Hernandez

Haltom City

Summary

Dynamic customer service professional with over 10 years of experience in retail and financial environments. Proven ability to communicate effectively with diverse clientele, providing exceptional service that fosters client retention and positive feedback. Bilingual in English and Spanish, offering comprehensive customer support in both languages. I am seeking a challenging role that leverages my expertise and allows for professional growth.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Dillard’s
01.2023 - Current
  • Engaged customers and recommended suitable footwear options, achieving and exceeding monthly sales targets
  • Collaborated on visual merchandising and maintained an organized sales floor

Intern

Catholic Charities - Immigration Law
08.2024 - 01.2025
  • Assisted in providing support and guidance to clients navigating immigration processes, ensuring compliance with legal standards
  • Conducted research on immigration policies and regulations, contributing to case preparation and documentation
  • Collaborated with legal staff to enhance client support services, fostering a welcoming environment for diverse populations

Seasonal Associate

Neiman Marcus
09.2023 - 01.2024
  • Provided exceptional customer service by assisting clients with their shopping needs and personalized recommendations
  • Maintained knowledge of product offerings and seasonal promotions to enhance customer engagement
  • Supported visual merchandising efforts and assisted in inventory management

Branch Manager

Ace Cash Express
03.2019 - 05.2023
  • Delivered superior customer service to prospective clients inquiring about installment loans, creating a welcoming environment
  • Enhanced service quality and increased quarterly revenue by analyzing P&L reports and identifying growth opportunities
  • Developed strategies to generate new business through networking and referrals
  • Managed daily cash handling and ensured compliance with financial regulations
  • Conducted regular outbound calls to remind customers of upcoming payments and performed collection calls for past-due accounts

Branch Manager

Metro by T-Mobile
03.2019 - 02.2020
  • Established and implemented operational policies and goals, driving team performance through effective coaching and leadership
  • Recruited, trained, and evaluated staff, ensuring alignment with organizational objectives
  • Supervised sales staff, managed inventory tracking, and ensured accurate financial deposits
  • Promoted accessories and upsold products to drive revenue growth
  • Assisted customers with troubleshooting and resolution, ensuring a positive service experience

Assistant Manager

Sprint
07.2018 - 03.2019
  • Coached staff on sales strategies, enhancing store performance, and identifying improvement opportunities
  • Supported external events to create additional revenue streams

Assistant Manager

T-Mobile
02.2017 - 07.2018
  • Trained staff on product knowledge to drive sales and ensure customer satisfaction
  • Resolved customer issues related to equipment and network troubleshooting, improving service quality
  • Managed marketing collateral during promotional periods to enhance visibility

Sales Associate

Texas Car Title & Pay Day Loan Services
01.2016 - 01.2017
  • Created and processed new payday and title loans, analyzing applicants’ financial status for loan feasibility
  • Conducted inbound and outbound calls to attract new customers and enhance client engagement
  • Assisted in collection calls for past-due accounts, contributing to revenue recovery
  • Executed outdoor marketing initiatives to generate new leads

Education

Associate’s Degree - Associates of Arts

Tarrant County Community College

High School Diploma -

Fort Worth Can Academy

Bachelor’s Degree - Latino Latin American Studies

University of North Texas
Denton
2025

Skills

  • Team Leadership
  • Exceptional Customer Service
  • Attention to Detail
  • Active Listening
  • Effective Communication
  • Bilingual Support (English/Spanish)
  • Bookkeeping and Financial Management
  • Business Development
  • Problem Solving
  • Sales Strategies (Cross-Selling/Up-Selling)
  • Complaint Resolution
  • Goal-Oriented

Timeline

Intern

Catholic Charities - Immigration Law
08.2024 - 01.2025

Seasonal Associate

Neiman Marcus
09.2023 - 01.2024

Sales Consultant

Dillard’s
01.2023 - Current

Branch Manager

Ace Cash Express
03.2019 - 05.2023

Branch Manager

Metro by T-Mobile
03.2019 - 02.2020

Assistant Manager

Sprint
07.2018 - 03.2019

Assistant Manager

T-Mobile
02.2017 - 07.2018

Sales Associate

Texas Car Title & Pay Day Loan Services
01.2016 - 01.2017

High School Diploma -

Fort Worth Can Academy

Associate’s Degree - Associates of Arts

Tarrant County Community College

Bachelor’s Degree - Latino Latin American Studies

University of North Texas

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Josie Hernandez