Josie Marchetti
Barista
Swansboro,NC
Summary
Motivated Barista with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Barista and Food Services
The Coffee Bin Inc
North Platte, NE
08.2021 - 06.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking and storing product.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Front Desk Receptionist
Maranatha Camp And Conference Center
Maxwell, NE
05.2021 - 08.2021
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Monitored office supplies by checking inventory and placing orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated pick-up and delivery of express mail services.
- Designed employee work schedules to address complete operational needs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Coffee and Gift Shop Manager
Maranatha Camp And Conference Center
Maxwell, NE
01.2021 - 08.2021
- Recruited, hired and trained baristas to handle workload with quality service.
- Set up daily drawers, verified totals and prepared cash deposits.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Oversaw daily coffee shop operations according to company policies.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Enhanced sales by promoting products and assisting with creative menu selections.
- Designed and ordered merchandise for gift shop that promoted businesses' logo
- Kept merchandise clean, tidy, and aesthetically pleasing for customers
- Priced and organized merchandise
Creative Communications Coordinator
Maranatha Camp And Conference Center
Maxwell, NE
08.2019 - 08.2021
- Created content for company intranet and regularly posted documents, updates and clear communications pathways.
- Crafted company communications plans to reinforce branding and imaging strategies.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Used imagination and creativity to develop new and innovative ways to market and communicate events and services.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Designed print collateral materials and coordinated branding across multiple communications channels.
- Took photographs and videos during special events for promotional materials and social media pages.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Maintained corporate website using content management systems and associated plugins.
- Proficient in Canva, Squarespace, and Microsoft Word
Education
High School Diploma -
Platte River Road Academy
Kearney, NE 08.2015 - 05.2019
Skills
Menu memorization
Safe food handling
Quality control
Social Media Management
Communication planning
Teamwork and Collaboration
Telephone etiquette
Office administration
Cash Handling
Call forwarding
Mail handling
Verbal and written communication
Certification
ServSafe Food Handlers Certification
Timeline
ServSafe Food Handlers Certification
12-2021
Barista and Food Services
The Coffee Bin Inc
08.2021 - 06.2022
Front Desk Receptionist
Maranatha Camp And Conference Center
05.2021 - 08.2021
Coffee and Gift Shop Manager
Maranatha Camp And Conference Center
01.2021 - 08.2021
Creative Communications Coordinator
Maranatha Camp And Conference Center
08.2019 - 08.2021
High School Diploma -
Platte River Road Academy
08.2015 - 05.2019