Josie Montoya
Certified Playful Online
Bayfield,CO
9
years of professional experience
Dedicated professional with a strong focus on customer satisfaction and smooth business operations. Maintains unique and adaptive mindset to processes and enhance business visibility through effective marketing strategies.
Experienced with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make positive a positive impact in driving business success and fostering team growth.
Work History
Owner/Operator
4 Years 7 Months- Maintained daily operations to optimize and enhance customer satisfaction.
- Streamlined processes to improve overall efficiency and reduce operational costs.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Oversaw business planning, administration, accounting functions, purchasing, etc
- Developed marketing strategies to enhance brand visibility and drive sales growth.
Garden Supervisor
3 Years 4 Months- Trained and mentored staff on horticultural best practices and safety protocols.
- Implemented efficient workflow processes to enhance productivity within the team.
- Coordinated plant inventory management, ensuring optimal stock levels and quality control.
- Supervised daily operations of garden maintenance and plant care.
- Conducted regular inspections of garden areas, identifying and addressing issues promptly.
- Maintained tools and equipment to foster safe and consistent operation.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
Sandwich Artist
2 Years 2 Months- Prepared and assembled sandwiches according to customer specifications and company standards.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Ensured cleanliness and organization of workstations, maintaining food safety compliance.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
GED
- Extracurricular Activities: philanthropy based community projects through El Pomar Youth Services Program
- Youth development and mentorship initiative co developer
- Cooking Club Class instructor and community kitchen collaborator
- MOOP (Matter Out Of Place) Club: community common space clean up
National Phlebotomist Certification - Phlebotomy
Skills
Business planning
Customer service
Marketing strategy development
Operations management
Strong work ethic
Clear verbal and written communication
Timeline
Owner/Operator
Certified Playful Online
01.2022 - CurrentRead More
Garden Supervisor
Pine River Plants
03.2018 - 07.2021Read More
Sandwich Artist
J&L Sandwiches Inc Subway
08.2017 - 10.2019Read More
Pueblo Community College
National Phlebotomist Certification from Phlebotomy
Read More
Archuleta County Adult Education Center
GED
Read More