Josephine Pene
1725 Crescent Plaza Drive,TX
Summary
Gifted in working with stressed, and upset individuals in need of benefits information and supportive guidance. Effective at operating within set regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
Work History
Claims Specialists
GEICO, Government Employees Insurance
11.2022 - 10.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Customer Services Representative
01.2021 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
English Tutor
San Jacinto College South
08.2018 - 07.2020
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Education
Associate of Arts - Social Work
Southern New Hampshire University
Hooksett, NH10.2024
Associate of Arts - Communication Studies
San Jacinto College District
Pasadena, TX12.2020
Skills
- Customer Service
- Documentation Skills
- Data Entry Software
- Excellent Administrative Abilities
- Compliance Management
Languages
French
Native or Bilingual
Timeline
Claims Specialists
GEICO, Government Employees Insurance
11.2022 - 10.2023
Customer Services Representative
01.2021 - 10.2022
English Tutor
San Jacinto College South
08.2018 - 07.2020
Associate of Arts - Social Work
Southern New Hampshire University
Associate of Arts - Communication Studies
San Jacinto College District
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