Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Josie Paisley

Springhill,FL

Summary

Dynamic Human Resources Specialist with a proven track record at the Army National Guard, excelling in HR policy development and employee records management. Adept at enhancing HR programs and fostering compliance, I leverage strong problem-solving abilities and effective communication skills to drive organizational success and improve efficiencies. Results-oriented Human Resources Specialist with experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Human Resources Specialist

Army National Gaurd
Columbia, SC
02.2025 - Current
  • Managed personnel records and updated HR databases
  • Participated in the development of HR policies
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Maintained human resources records by processing applications and resumes.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.

Host

Cracker Barrel
Springhill, FL
06.2024 - 02.2025
  • Greeted and seated guests in a timely manner.
  • Managed reservation system to optimize seating arrangements.
  • Maintained cleanliness of entrance and waiting areas.
  • Handled guest complaints with professionalism and care.
  • Developed positive relationships with regular patrons for enhanced service.
  • Trained new hosts on procedures and customer interactions.
  • Provided excellent customer service by anticipating customer needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Customer Service Representative

Dick Sporting Goods
Sarasota, FL
01.2023 - 06.2024
  • Assisted customers with product inquiries and resolved issues efficiently.
  • Managed inventory levels and restocked merchandise as needed.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Riverview High School
Sarasota
05-2024

Skills

  • HR policy development
  • Employee records management
  • Applicant tracking
  • Data analysis
  • Compliance management
  • Customer service
  • Training and development
  • Process improvement
  • Time management
  • Problem solving
  • Attention to detail
  • Organizational skills
  • Effective communication
  • HR services
  • Management development
  • HR program development
  • HR policies and procedures

Languages

Sign Language
Professional

Accomplishments

  • Army Service Ribbon - is a military award presented by the Department of the Army to individuals who have successfully completed their initial entry training.

Certification

  • Army Security Clearance- An Army Secret security clearance allows individuals to access classified information that could cause serious damage to national security if disclosed without authorization. Which assesses an individual's trustworthiness and eligibility for handling sensitive information. The process involves a background investigation and may include interviews, record checks, and a review of financial, criminal, and employment history.

References

References available upon request.

Timeline

Human Resources Specialist

Army National Gaurd
02.2025 - Current

Host

Cracker Barrel
06.2024 - 02.2025

Customer Service Representative

Dick Sporting Goods
01.2023 - 06.2024

High School Diploma -

Riverview High School
Josie Paisley