Josie Rivera
Charlotte,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. looking to expand my knowledge and grow.
Overview
8
8
years of professional experience
Work History
Assistant Manager
AT&T Prime Communications
Charlotte, NC
06.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Key Holder
Aldo Shoes
08.2017 - 09.2019
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
Assistant Manager
Nine West
08.2018 - 01.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained, documented and presented progress reports to leaders.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Key Holder Supervisor
Gap
06.2016 - 07.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
Education
High School Diploma -
North West Preforming Arts
Charlotte06.2016
Skills
- Account servicing
- Strategic planning
- Systems and software programs
- Sales expertise
- Performance improvement
- Interpersonal communication skills
- Problem solving strength
Timeline
Assistant Manager
AT&T Prime Communications
06.2020 - Current
Assistant Manager
Nine West
08.2018 - 01.2019
Key Holder
Aldo Shoes
08.2017 - 09.2019
Key Holder Supervisor
Gap
06.2016 - 07.2018
High School Diploma -
North West Preforming Arts