Marlene Jones
Lima,OH
Summary
Accomplished Sales Manager offering 17 years of experience developing and maximizing customer sales and service. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
17
17
years of professional experience
Work History
Assistant Manager
PPG Technologies
09.2019 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Consistent focus on upselling customers to purchase the latest "add on's".
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Manager
Aaron's Sales And Lease
03.2006 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Shawnee
Lima, Ohio06.2000
Skills
- Promotional Sales Events
- Account Servicing
- Sales Records Management
- Cash Handling
- Customer Service
- Suggestive selling
Timeline
Assistant Manager
PPG Technologies
09.2019 - 07.2023
Sales Manager
Aaron's Sales And Lease
03.2006 - 09.2019
High School Diploma -
Shawnee