TIMBERLEY ZIMMERMAN
Nashville,TN
Summary
Energetic strategic, detail-oriented, results-driven sales professional with demonstrated success implementing sales recruitment campaigns and operational standards to improve overall team and business performance. Experience in accelerated growth in Laser Hair Removal Sales, business reengineering and financial restructuring. Highly organized, proactive and results oriented. I can be relied upon to help your team achieve its goals. I have 11 very successful years as an Owner of a Skincare & Laser Hair Removal Clinic in East Nashville and 7 years of additional Estate & Real Estate sales experience. My objective is to display leadership in guest hospitality, exemplifying customer service skills and to maintain a very professional atmosphere for client relations.
Overview
18
18
years of professional experience
Work History
Assistant Sales Manager
Milan Laser Hair Removal
Nashville, TN
06.2025 - Current
- Lead consultations with clients to uncover their needs and deliver personalized recommendations
- Present and negotiate financing solutions to help clients achieve their goals
- Promote upsells and additional services to current clients
- Engage with clients to maximize satisfaction and long-term relationships
- Model a passion for delivering exceptional service and uphold Milan's high standards of professionalism
- Manage scheduling, appointment confirmations, and client communication
- Maintain and update client records and facilitate client reviews
- Support medical staff by ensuring treatment rooms are well-maintained
- Perform opening and closing duties and process client financial transactions
- Lead the team in day-to-day operations in the absence of the Clinic Manager
- Perform additional tasks as assigned by leadership to support departmental and organizational objectives
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- HIGHLY EXPERIENCED with KPI’s, DAYBACK and SALES GOALS & MONTHLY EXPECTATIONS!
- Experienced with monthly manager ZOOM calls, and all Medical Oversight and Daily Operations within the Clinic.
- Leads clinic employees to practice excellence throughout our region. We strive to beat other Milan Offices Daily through daily huddle goals to challenge our employees to do the max Upsells Daily with our Medical Oversight team.
- Identify, compare and analyze KPI’s all day while working to achieve better average results. We strive as a team to max out all daily goals each day.
- Communicate, champion and execute all daily special promotions, team incentives and contests and current roll-outs daily.
- Experience in coaching, counseling and mentoring all employees.
- Co Leads & manages the quarterly performance process.
- Participates and makes major operational decisions with deals quickly with District Manager to close any complicated deals that may not close but need to be approved by DM.
- Fosters a culture of World Class Customer Service.
- Ensures communication and adhere to Company Best Practices, policies and procedures.
- Maintains a strong professional partnership with all Medical Practitioners in the clinic.
- 11 years of experience in Laser Hair Removal consultative sales.
- 16 years of consultative Sales Experience
- 18 years of Team Management Experience
- Licensed State of Tennessee Certified Medical Aesthetician and Candela Laser Hair Removal Technician.
- 11 STRONG years of Esthetics background with Laser Hair Removal Sales
- Displays exceptional communication skills both written and verbal.
- Displays a strong esthetics passion with the Laser Hair Removal Industry and owned a successful 11 years skincare and Laser Hair Removal office in East Nashville for 11 years.
- Displays a high level of initiative and accountability.
- Experienced in a high level flexible schedule with travel.
- Experience with Traveling, Renting Cars at major Airports and have a valid drivers license and flawless background check.
- I reside 1.5 from the Nashville, Tn airport!
Director of Operations/Co Owner
Nashville Estate Services
Nashville, TN
01.2008 - 11.2018
- Managed procurement processes and coordinated material allocation to optimize resource efficiency.
- Reviewed financial statements and adjusted operational budgets to enhance profitability.
- Collaborated with CEO and department manager to implement effective operational strategies.
- Monitored key performance indicators to ensure alignment with organizational objectives.
- Oversaw daily business operations to maintain workflow efficiency.
- Analyzed financial data and sales reports to assess productivity levels.
- Established strategic goals and initiatives to align with organizational mission and values.
- Supervised supplier relationships to ensure timely delivery of goods within budget.
- Highly experienced with Estate Sale Closing Contracts ranging for $15,000-$880,000
- Highly experienced with working with a close Broker and receiving 5% off each Real Estate Property Deal.
Spa Owner/Operator/Director
Nashvegas Skin: Laser Hair Removal Sales Owner
Nashville, TN
01.2009 - 07.2018
- Built solid foundation of business acumen, technical skills and proven practices for all daily business operations.
- Lead daily consultations with clients to uncover their needs to ultimately deliver personalized recommendations.
- Promotes All business Upsells and additional services to existing clients.
- Engage with current and existing clients to maximize sells and satisfaction to maintain long-term relationships.
- Model a passion for esthics in laser hair removal by delivering exceptional service within the clinic.
- Upholds business stands and professionalism.
- Responsible for managing and supervising 6-8 employees in all areas of the spa. This includes all spa services, daily operations, payroll and all human resources with an open-door policy.
- Maintains & Update all client records daily and facilitates client reviews through social media platforms using google reviews or Reddit reviews.
- Supports 5-6 LPNS and Medical Aestheticians staff by ensuring treatment rooms are well-maintained, up to the State of Tennessee Health Department expectations everyday for monthly pop on visits and scoring.
- Performs all open and closing duties, including pulling daily banking reports and all KPI updates to insure business is running on target or over target goals daily.
- Developed print advertising, social media campaigns and networking events to deliver messages to target audience.
- Strives to continually improve all guests, out of town guests, employee satisfaction and maximize the financial performance and monthly budgets for the business to meet all expectations and growth.
- Responsible for all client services in the spa, all front desk services, payroll, financial reports, accounting and banking service, sales and marketing and all social media platforms for the business.
- Leads the team and all medical practitioners in day to day operations, upsells and daily goals to reach projected goals.
- Responsible for all new employee onboard training, ordering badges and uniforms while conducting weekly meetings to make sure each employee is hitting their weekly goals for incentives.
- Manages all Spa/business expenses, operating statements, monthly budget worksheets, and orders all skincare products through Dermalogica.
- Responsible for all weekly and monthly sales quotas and exceeding those goals.
- Celebrates and acknowledges all employee successes through awards or on social media platforms.
- Manages all expenses while keeping budgets lower than expected.
- Experience in a commission driven environment, with my employees while providing amazing customer service to all my Nashville clients but also all my traveling clients that are tourists.
- Very successful with relationships while always maintaining a professional work atmosphere.
- 16 years of work independently.
- Exceptional communication skills, both written and verbal.
- Excellent ability to do ZOOM CALLS & IN PERSON SLIDE PRESENTATIONS with groups of 100 or more.
- HIGHLY EXPERIENCED IN SALESFORCE & DAYBACK & KPI’s…
- Ability to always maintain highly confidential information within the company.
Education
Medical Aesthetician, Laser Technician and Nashvegas Skin Spa Director License
State of Tennessee Board of Cosmetology
Associate - Social Work
Nashville State
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Paul Mitchell The School
01.2008
High School - undefined
Watertown High School
01.1999
Skills
- Goals and performance
- Team building and development
- Sales reporting
- Sales goals
- KPI monitoring
- Dayback
- Salesforce
- Operations
- Team management
- Performance improvement
- Cross-selling strategies
- Closing strategies
- Sales presentations
- Sales pipeline management
- New account development
- Lead qualification
- Sales coaching
- Presentations and meetings
- Territory management
- Lead development
- Strong leadership
- Effective selling strategies
- Sales tracking
- Sales processes
- Sales records management
- Relationship building
- Business development and planning
- Review of contracts
- Sales targeting
- Operating procedures and policies
- Customer service
- Operations management
- New business development
- Appointment scheduling
- Account management
- Sales quota management
- Social media savvy
- Sales statistics analysis
- Price schedules
- Rapport and relationship building
- Contract management
- Account servicing
- Promotional sales events
- Software feature demonstrations
- Networking events
- Brand development
- Direct sales
- Customer trend analysis
- Account acquisition
- Reference selling
- Business analytics
- Pre-sales support
- Goal setting and achievement
- Closing techniques
- Business needs assessment
- Advertising campaigns
Timeline
Assistant Sales Manager
Milan Laser Hair Removal
06.2025 - Current
Spa Owner/Operator/Director
Nashvegas Skin: Laser Hair Removal Sales Owner
01.2009 - 07.2018
Director of Operations/Co Owner
Nashville Estate Services
01.2008 - 11.2018
Medical Aesthetician, Laser Technician and Nashvegas Skin Spa Director License
State of Tennessee Board of Cosmetology
Associate - Social Work
Nashville State
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Paul Mitchell The School
High School - undefined
Watertown High School