Johanna Rodriguez

Facilitating patient inquiries by accurately accessing medical records and providing timely information.

• Appointment scheduling processes, ensuring optimal utilization of resources and PSC availability.

Collaborating with cross-functional teams to resolve patient and client issues effectively, maintaining a focus on solutions.

• Answering phone with friendly greeting to create positive inbound calling experience for customers.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Respond to customer inquiries via telephone, email to provide updated information.
• Utilizing active listening skills to identify customer needs and provide appropriate solutions.
• Maintain strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
• Facilitate communication between customers and other departments to facilitate resolution.
• Following standard operating procedures when handling customer problems and complaints.
• Escalate complex issues appropriately to management or specialized departments for further resolution when necessary.
• Responding to customer requests, offering excellent support and tailored recommendations to address needs.

Assisted my manager in clerical duties with providers, patients and employees. Sending out patient reports to providers, calling critical / Alert results, releasing add on test.

• Maintained and update office supply inventory to ensure seamless operational support and efficiency.
• Conducted routine audits of patient records to maintain compliance with healthcare regulations and standards.
• Ordered and maintained office supplies inventory to ensure the department had necessary resources.
• Coordinated travel logistics for team members by arranging specimen pick up.
• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.

• Performed debit, credit, checks and total accounts on computer spreadsheets/databases, using specialized accounting software. Determined best short-term and long-term tracking methodology. Maintained detail administrative and procedural processes to improve accuracy and efficiency. Verified and logged deadlines for responding to daily inquiries. Updated patient accounts and information on daily basis. Implemented updated online collection procedures for payment, increasing on-time payments. Managed incoming and outgoing calls for busy collection office. Communicated with patients via phone, email and in person to obtain payment on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information, Verified that information in the computer system was up-to-date and accurate. Eliminated outdated and updated records by sending the records to be scanned.

• As front desk Receptionist, my general duties included, but, not limited to: greeting patients, managing patient flow, handling calls from desk operations, calendar management, conference room management, assisted to sales rep., vendors and visitors, Managing doctors and providers schedules, all back office duties, cleaning room prep., eClinical and other computer miscellaneous duties as assigned. The position skills experience were, high level of communication skills, computer application skills, including MS Office Suite and eClinic, typing ability 60 wpm, being pleasant and positive attitude with patients and team members, Observant expertise, speed and efficiency in all task, Organize, timely and practices impeccable professional standards in behavior, presentation, etc., Honest in deadline with other and treat others with a gracious spirit, Receive coaching and direction well, but, also take the initiative to solve problems., service orientation with a “Patient First” mentality, Understand overall strategy of company and committed to help drive profitable revenue.

• Handled and distributed all incoming and outgoing calls, scheduled appointments, mail and emails. Created and maintained computer and paper-bases filling and organization systems for records, reports and documents. Collaborated with other distractive team members, human resources and financial departments on special projects and events. Open, read and wrote answered to routine letters of medical records. Served as a professional representative of the CEO to be executive clients.