JOSIE TIPSWORD
MOLINE,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in varying industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Easily adapt to change and can learn new skills quickly. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Lead Line Cook
FRONT STREET BREWERY
Davenport, IA
05.2020 - Current
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Line Preparation Cook
TBK SPORTS COMPLEX
Bettendorf, IA
06.2020 - 09.2020
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Restaurant
CHEESY COW MAC & CHEESERY
Bettendorf, IA
12.2018 - 09.2019
- Covered both front-end and back-end duties with the launch of this new QC hospitality business.
- Responsibilities included running the pasta station, grill and line.
- Prepared all stations, arriving early for daily food preparation and to open the store.
- Organized, cleaned and maintained store to exceed inspection standards.
Retail Sales Associate
OLD NAVY
Davenport, IA
08.2015 - 11.2018
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Parking Attendant
QUAD CITY RIVER BANDITS
Davenport, IA
04.2016 - 09.2018
- Responsible for taking money and making change.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma -
North High School
Davenport, IA05.2017
-
St. Ambrose University
Davenport, IA05.2018
Skills
- Microsoft Office and Google
- Articulate
- Excellent customer service
- Sales
- Team player
- Kitchen organization
- Quality Management
- Quality control
- Efficient multitasking
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Line Preparation Cook
TBK SPORTS COMPLEX
06.2020 - 09.2020
Lead Line Cook
FRONT STREET BREWERY
05.2020 - Current
Restaurant
CHEESY COW MAC & CHEESERY
12.2018 - 09.2019
Parking Attendant
QUAD CITY RIVER BANDITS
04.2016 - 09.2018
Retail Sales Associate
OLD NAVY
08.2015 - 11.2018
High School Diploma -
North High School
-
St. Ambrose University