JOSILYN R. HILL
Houston,TX
Summary
Empathetic Senior Case Manager with 15 years of experience in case management. Guides lower-level Case mangers in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others.
Overview
12
12
years of professional experience
Work History
Case Manager Supervisor
HOPE Disaster Recovery
Houston, TX
06.2018 - 12.2021
- Managed 12 caseworkers to provide comprehensive, community-based assistance with housing and other unmet needs
- Worked with senior case managers to coordinate team development activities and trainings.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Acquired over 1 million dollars in housing assistance to prevent client's from homelessness
- Collaborated with program teams, community organizations, peers and volunteers in execution of events and activities
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Referred families to shelters, legal resources and educational programs
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
Texas Works Advisor II
Texas Department Of Health And Human Services
Houston, TX
12.2016 - 06.2018
- Interviewed clients or authorized representatives to gather information to determine eligibility for benefits
- Conducted reviews to determine or verify eligibility or continued eligibility and benefit level
- Processed changes to client status, overpayments, and adjusts or restores benefits
- Obtained, verified, and calculated income and resources to determine client financial eligibility
- Documented case records using automated equipment to form record for each client
- Communicated on intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Administrative Assistant
Houston Independent School Distict
Houston, TX
08.2014 - 12.2016
- Inputted permanent records, enrollment/withdrawals, discipline, progress reports, attendance, economically disadvantaged, special populations, summer school information, honor roll, and report cards
- Maintained calendar for meeting with parents and staff
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Frequently used word processing, spreadsheet, database and presentation software.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Case Manager Supervisor
GRACE Community Services
Houston, TX
11.2008 - 02.2012
- Managed caseload of 7 Caseworker to provide comprehensive, community-based care
- Interviewed clients assessing their situations, capabilities, and losses, to determine what services are required to meet their needs
- Developed service plans in consultation with clients, and perform follow-ups assessing quantity and quality of services provided
- Utilized intake and screening instruments to conduct assessment of needs
- Provided clients with information about available services and programs
- Maintained confidential case files that included activities, progress notes, evaluations, and recommendations.
Human Resources Assistant
Grace Community Services
Houston, TX
10.2007 - 10.2008
- Directed job fairs to bring in local talent for positions
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
- Coordinated employment offers with management and extended offers to selected candidates
- Evaluated timecards for accuracy on regular and overtime hours
- Screened applicant resumes and coordinated both phone and in-person interviews
- Assisted with on-boarding process of 50 new hires
- Organized new employee orientation schedules for new hires
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Promoted to Case Manager Supervisor within 12 months.
Education
Associate of Arts - Business Administration
Charter Oak State College
New Britain, CT05.2021
Skills
- Client needs assessments
- Interviewing skills
- Written and verbal communication
- Teamwork and Collaboration
- Organization and Time Management
- Problem-Solving
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Cultural Awareness
Timeline
Case Manager Supervisor
HOPE Disaster Recovery
06.2018 - 12.2021
Texas Works Advisor II
Texas Department Of Health And Human Services
12.2016 - 06.2018
Administrative Assistant
Houston Independent School Distict
08.2014 - 12.2016
Case Manager Supervisor
GRACE Community Services
11.2008 - 02.2012
Human Resources Assistant
Grace Community Services
10.2007 - 10.2008
Associate of Arts - Business Administration
Charter Oak State College