Joslyn Bauer

Customer Service Representative

• Create and manage job quotes for designated sales representatives, overseeing the entire process from product ordering, installation, and delivery coordination to payment collection.
• Generate and distribute daily invoices and packing slips for scheduled jobs.
• Coordinate and track job progress for seven Sales Executives, ensuring seamless execution.
• Assist the Accounting Manager and Operations Manager with various administrative and operational tasks as needed.

Accounting & Financial Responsibilities

• Process customer payments and review monthly credit card statements for accuracy.
• Prepare and submit purchase orders, enter invoices, and reconcile monthly vendor statements.
• Calculate and process monthly commission reports.
• Reconcile and audit open sales and purchase orders.
• Manage collections of aging accounts to ensure timely payments.
• Provide administrative support for Accounts Payable (AP) by entering all company bills and Accounts Receivable (AR) functions such as entering payments and reconciling aging accounts.
• Manage Inventory Systems in QB - Adjusting, moving and transfer to various sites, creating item codes, quarterly inventory audits

Merchandising Specialist

• Managed and maintained Ty Beanies spinner displays, ensuring products are safely stocked and aligned with retailer and vendor schematics.
• Coordinated planograms and store schedules to ensure timely execution of merchandising changes.
• Fulfilled and serviced weekly orders across 22 Kroger locations, ensuring product availability and compliance with merchandising standards.
• Communicated with supervisors, directors, and store management to identify and resolve issues, ensuring 100% task completion and adherence to deadlines.
• Led and executed special projects as assigned, ensuring efficient implementation across all store locations.

• Managed and maintained various displays, ensuring products are safely stocked and aligned with retailer and vendor schematics.
• Coordinated planograms and store schedules to ensure timely execution of merchandising changes.
• Fulfilled and serviced weekly orders across 12 Publix locations, ensuring product availability and compliance with merchandising standards.
• Communicated with supervisors, directors, and store management to identify and resolve issues, ensuring 100% task completion and adherence to deadlines.
• Executed special projects as assigned, ensuring efficient implementation across all store locations.

• Supervised & assisted in the accurate processing of customers’ transactions. Execute store opening and closing procedures. Leads & assists with global store communications. Solicited, opened, and activated Kohl's charge applications, Yes2You Rewards, QOR, and email addresses from customers. Assist with price changes, callbacks, transfers, loss prevention & inventory control. Led department and fitting room recovery, and maintained sales floor and work areas. Led and directed the workflow of associate teams. Executes merchandise presentation directives & implements company programs (i.e.: rewrapped, mis-mates, damages, defectives, even exchanges and store shortage action plans). Facilitates new hire orientation. Executed End of Day closing. Closed Registers and Cash Office. Verified and approved daily deposits. Managed and maintained all registers and computers in the store. Demonstrated leadership as a problem solver & decision maker by “Yes We Can” Policy by efficiently resolving customer’s questions and requests. Supervised 15-20 associates each shift. Assisted and troubleshoot register errors. Achievements: Employee of the month, E4 (Manager) of the month & Toshiba certified.

• Directed the daily operations of the Dunkin' Donuts/Baskin-Robbins store. Ran operations in accordance with prescribed policies and practices. Ensured compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Participated in image building within the community. Responsible for assessing all employee performance, conducting quarterly assistant manager and shift leader incentive reviews, and annual crew member reviews. Partnered with GM in coordinating quarterly store crew meetings to drive store growth and performance. Handled disciplinary actions when necessary. Participated in the monthly manager’s meeting. Provided ongoing training as needed regarding new product introduction and marketing programs within the network. Completed weekly inventory and DCP/Dean Food & Paper. Prepared and ordered daily food production. Completed daily cash management functions/deposits and weekly personnel schedule. Followed up with customer complaints. Responsible for Mystery shop, ROR and Food safety & sanitation visits. Ensured all equipment including POS are in accordance with the Franchise standard, Responsible for compliance with state and federal labor law as well as the daily maintenance of all equipment, stock areas, sales areas, building and grounds. Maintained and administered all POS systems.

• Reviewed BOL for incoming merchandise and customer orders. Ensure that customers’ orders are dispatched and arrive on time at the appropriate destinations and in the expected quantities. Established operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory. Coordinated activities of the distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise. Directed reclamation of damaged and returned merchandise. Prepared orders by pulling from stock or special-order items to meet delivery requirements. Maintained manual and electronic documents, files, and records (e.g., shipping accounts, purchase orders, inventory, returns, monthly warehouse report, surplus property, electronic delivery logs, incoming freight shipments, etc.) for documenting activities and providing materials and reliable resource information. Conducted physical inventories for verifying stock and identifying losses. Participated in physical inventories for verifying stock and identifying losses. Researched discrepancies on orders and/or invoices (e.g. overages, shortages, duplicate deliveries, etc.) for correcting errors and/or returning damaged/incorrect items to vendors. Stayed in communication with drivers to identify and solve job related problems as they arise. Inspected equipment for damage, proper maintenance and supplies such as tires, lights, brakes, gas, oil, and water. Familiar with DOT regulations.

• Prepared & cooked food of consistent quality following recipe cards, production (250+ servings) & portion standards. Dated all food containers & rotated per SOP, ensuring that all perishables are kept at proper temperature. Checked & determined necessary preparation for shift use, freezer pull & line set-up. Assisted in setting up plans & action to correct any food cost problems, control food waste, loss & usage, orders for weekly supplies of dry, cold, & produce inventories. Trained new employees. Washed & disinfected kitchen area, tables, tools, knives & equipment. Operated ovens, stoves, grills, broilers, tilt kettles, mixers, meat slicers & various industrial kitchen equipment. Assisted serve line & dining if needed. Ensured walk-ins & warmers were kept at the correct temperature.

Operations Manager

• Managed daily business operations, including interviewing, hiring, and training team members and independent contractors to ensure a productive and skilled workforce.
• Managed financial processes, including Accounts Payable (AP), Accounts Receivable (AR), payroll processing, budget reports, and Profit & Loss (P&L) analysis.
• Coordinated scheduling, managing the owner’s calendar and organizing weekly employee work schedules for optimal efficiency.
• Developed business opportunities, soliciting wedding events and overseeing participation in wedding expos to expand market reach and brand visibility.
• Relocated to Florida.

Community Association Manager

• Managed a portfolio of nine condominiums, five planned communities, and one cooperative, overseeing daily operations, resident relations, and property maintenance.
• Prepared and managed annual association budgets, ensuring financial accuracy and responsible fiscal planning. Documented and maintained monthly and annual board meeting minutes while coordinating board meetings.
• Served on the design committee, reviewing and approving property improvement requests in compliance with community standards.
• Supervised association residents and assistant resident managers, overseeing payroll processing and expense management.
• Conducted facility inspections and approved building repairs, coordinating equipment replacements and ensuring adherence to safety and maintenance standards.

IT Systems Administration

• Administered and maintained POS systems onboard SS Independence and SS Constitution, ensuring seamless transaction processing and system functionality.
• Managed and supported all computer systems onboard ships and in the shoreside office, providing troubleshooting and maintenance to ensure optimal performance.
• Oversaw and maintained communication networks, including onboard cellular lines and shoreside landline systems, ensuring reliable connectivity.
• Provided end-user support for the shoreside office, troubleshooting technical issues and maintaining network systems and databases.
• Maintained and administered RS600 accounting and reservation systems, ensuring accuracy and efficiency in financial and booking operations.

• Directed company-wide operations, reporting directly to the President/CEO and providing strategic input to achieve both short- and long-term growth goals.
• Oversaw project execution, including contract negotiations, preconstruction activities, budget management, and monthly job cost reviews to ensure projects met scope, schedule, and profit objectives.
• Mentored and developed directors, construction managers, and field operations leaders to build future leaders and maintain high-performance teams.
• Partnered with HR and senior leadership to design and implement leadership, safety, and technical training programs for project staff.
• Drove client relations by proactively resolving issues, strengthening partnerships, and fostering recurring business opportunities.
• Guided business development and project acquisition strategies, strengthening relationships with key clients and trade organizations to support consistent growth.
• Provided executive oversight of staffing, compliance, and safety practices to ensure operational excellence and adherence to company standards.

Key Achievements:

• Led performance initiatives that improved operational efficiency and increased client satisfaction across multiple market segments.
• Successfully positioned Cablecom as a preferred contractor through disciplined execution, quality control, and strong subcontractor partnership