Stacey Corbin
Ft Worth,Texas
Summary
Proven professional with extensive experience at Power Industries, adept in handling high-stress customer service scenarios. Demonstrates exceptional problem-solving abilities and a commitment to improving customer satisfaction. Excelled in streamlining processes, enhancing productivity by 30%, and fostering key stakeholder relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Power Industries
12.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Janitorial Worker
TDCJ
09.2023 - 11.2025
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
Education
Certification - Customer Service Specialist
09.2024
Cerification - Office Admin
05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Call center operations
- Call management
- Product knowledge
- Customer relationship management (CRM)
- De-escalation techniques
- Quality control
- Dispute resolution
- Product sales
- Product and service solutions
- Sales expertise
- Reading comprehension
- Conflict mediation
- Promotional support
Certification
ETA Certified as a Customer Service Specialist.
Timeline
Janitorial Worker - TDCJ
09.2023 - 11.2025
Customer Service Rep - Power Industries
12.2010 - Current
Windham Education - Certification, Customer Service Specialist
Blinn College - Cerification, Office Admin
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