Joslyn Flood
Auburndale,Florida
Summary
Dedicated professional with over 11 years of experience in dental support and customer service roles, showcasing exceptional organizational skills and a meticulous attention to detail. Proven expertise in enhancing patient experiences through efficient scheduling, implementing infection-control protocols, and providing comprehensive technical support. Adept at leveraging skills in customer service, dental assisting, and problem-solving to contribute to streamlined operations and improved patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Agent
Aspen Dental
Remote
08.2023 - Current
- Enhanced patient experience through efficient scheduling
- Streamlined billing process for improved accuracy
- Mastered use of remote work tools for seamless operations
Customer Service Representative/Technical Support
Amazon
Remote
04.2019 - 01.2021
- Played a key role in technical support as a customer service representative
- Enhanced customer experience by resolving complex issue
- Ensured customer satisfaction by providing prompt and efficient service
- Proactively addressed customer concerns to prevent potential issues
Dental Assistant
Dupuis Dental
Taylor, MI
08.2016 - 01.2021
- Implemented stringent infection-control protocols, ensuring patient and employee safety
- Maintained up-to-date and accurate patient records, including personal, insurance, and medical details
- Prepared dental compounds and supplies for temporary applications, demonstrating meticulous attention to detail
- Expertly assisted dentists and hygienists, providing efficient chair-side clinical support
Waitress
Red Lobster
Southgate, MI
05.2016 - 09.2019
- Managed customer interactions in high-traffic dining setting
- Maintained fast paced service without compromising quality
- Mastered menu to enhance customer experience
- Resolved customer complaints swiftly and professionally
- Boosted customer satisfaction by consistently providing exceptional service
Cashier/Assistant Manager
Little Caesars
Brownstown, MI
04.2013 - 05.2016
- Managed cash transactions, ensuring accuracy and efficiency
- Assisted in supervising team to optimize customer service
- Leveraged strong multitasking abilities for seamless operations
Education
University of Detroit Mercy Dental School
Detroit04.2023
Transfer Studies Certificate -
Oakland Community College
Oakland, MI 05.2022
Owens Community College
Toledo, OHBaker College
Allen Park, MIHigh School Diploma -
Oscar A. Carlson High School
06.2015
Skills
- Customer service
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Infection control
- Clinical assistance
- Strong interpersonal and communication skills
- Chairside dental assisting
- Microsoft/Excel
- Scheduling
- Data entry
- Knowledge of medical/dental terminology
- Patient care
- Customer support
- Client Relationship Building
- Workflow Optimization
- Remote Work Capabilities
Certification
- Certification of Dental Occupations, Downriver Career Technical Consortium
- Certification of Nurse Assistant Home Health Aide, Owens Community College
- BLS (CPR and AED) Certification, American Heart Association
Timeline
Scheduling Agent
Aspen Dental
08.2023 - Current
Customer Service Representative/Technical Support
Amazon
04.2019 - 01.2021
Dental Assistant
Dupuis Dental
08.2016 - 01.2021
Waitress
Red Lobster
05.2016 - 09.2019
Cashier/Assistant Manager
Little Caesars
04.2013 - 05.2016
University of Detroit Mercy Dental School
Transfer Studies Certificate -
Oakland Community College
Owens Community College
Baker College
High School Diploma -
Oscar A. Carlson High School