Bridget Trujillo
Brea,CA
Summary
Looking for a position, in a fast-paced environment, working with people, and providing an excellent customer experience. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Scheduling Agent
European Wax
11.2021 - Current
- Respond to a high volume of incoming calls, assist clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction, use clinical knowledge to provide patient support, answer questions, provide clarification on follow up instructions, and ensure that patients are booked for the correct procedures
- Primary point of contact between clinicians, staff, and clients. Implements sensitivity and judgment in resolving difficult client complaints, composes messages for management and owners based on client requests, created professional and friendly rapport with clientele, coworkers, and management
- Makes recommendations on improving quality of service to management
- Creates weekly reports for management
Clerk
Orange County Superior Court
01.2017 - 11.2021
- Prepared files for court investigators, tracked cases in excel, provided customer service by phone, email, or in- person to provide information
- Worked as part of team with coworkers and across other departments
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Identified quality improvement of services which were implemented by management
- Created daily reports to track court cases
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Contract Specialist Temp Worker
AT&T
06.2014 - 12.2016
- Worked independently and collaboratively in a team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained digital, paper, and contractual files, ensuring compliance with regulatory mandates and company policies
- Assisted in development of centralized contracts database, improving accessibility and organization of critical information
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure
- Developed standardized contract templates for consistent documentation and reduced legal risks
Education
Bachelor’s Degree in Business Management - Business Administration And Management
Redlands University
Redlands, CA05.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Verbal Communication
- Relationship Building
Timeline
Scheduling Agent
European Wax
11.2021 - Current
Clerk
Orange County Superior Court
01.2017 - 11.2021
Contract Specialist Temp Worker
AT&T
06.2014 - 12.2016
Bachelor’s Degree in Business Management - Business Administration And Management
Redlands University
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