Joslyn Holmes
Rialto,CA
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Target
Ontario, CA
06.2023 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Greeted guests with pleasant smile and superior customer service.
- Listened to customer desires and needs to recommend optimal products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Utilized POS system to receive and process customer payments.
Warehouse Fulfillment Associate
Amazon
Rialto, CA
12.2021 - 04.2023
- Followed proper lifting techniques when moving heavy objects manually.
- Utilize proper lifting techniques to move heavy objects safely.
- Loaded and unloaded materials from delivery trucks, as needed.
- Sorted, stacked and moved pallets using pallet jack and forklift.
- Loaded and unloaded trucks, operated depalletizing equipment and maintained neat and orderly warehouse and shipping area.
Manual Tester
CTDI - Communications Test Design
Rialto
04.2021 - 10.2021
- Performed functional, integration, regression, and end-to-end testing.
Warehouse Fulfillment Associate
Amazon
Rialto
08.2020 - 01.2021
- Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts.
- Organized warehouse shelves, racks, and bins according to product codes.
- Inspected items for damages before stocking them onto shelves.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Achieved productivity and accuracy standards to meet company guidelines.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Operated forklift and pallet jack to transport heavy loads.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA06-2019
Associate of Science - Kinesiology
Riverside City College
Riverside, CASkills
- Health codes compliance
- Training background
- Health codes understanding
- Training Materials
- Order Taking
- Supply Ordering
- POS System Operation
- Milk steaming
- Cleanliness standards
- Espresso machine operation
- Opening and closing duties
- Cash Handling
- Menu Memorization
- POS Systems
- Espresso machine operations
- Friendly and outgoing
- Active listener
- Team Player
- Speedy and efficient
- Positive and professional
- Cash Register Operation
- Attention to Detail
- Relationship Building
- Adaptability
Affiliations
- I really enjoy many different activities! Reading and running are two of my main hobbies. I read almost everyday and I try to run most days ! Especially now since summer if coming up. Hello sunny days, goodbye cloudy skies!
- I am very active and involved with my church! If I'm not reading or running then I'm probably at my church.
- Mentioned before that I loved to run which led to my love for sports medicine. So currently I am in school to become a physical therapist assistant or athletic trainer. I have dreams to become a trainer for a professional soccer team somewhere overseas.
Timeline
Barista Trainer
Target
06.2023 - Current
Warehouse Fulfillment Associate
Amazon
12.2021 - 04.2023
Manual Tester
CTDI - Communications Test Design
04.2021 - 10.2021
Warehouse Fulfillment Associate
Amazon
08.2020 - 01.2021
High School Diploma -
Wilmer Amina Carter High School
Associate of Science - Kinesiology
Riverside City College