Lyric Durgan
Kailua,HI
Summary
Accomplished Barista Trainer at Starbucks, adept in beverage preparation techniques and exceptional customer service. Leveraged training background and coffee expertise to elevate barista performance, ensuring health and safety compliance. Demonstrated leadership by enhancing customer satisfaction and streamlining operations, contributing to significant quality improvements. Focused on giving customers positive experiences every visit.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
Honolulu, HI
05.2022 - 12.2023
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Evaluated employee progress throughout the course of their training program.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Prepared reports summarizing the results of each training session.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Craig High School
Craig, Alaska05-2021
Skills
- Sales proficiency
- Training background
- Leadership experience
- Health codes compliance
- Health codes understanding
- Beverage preparation techniques
- Coffee expertise
- Coffee brewing
- Performance monitoring
- Opening and closing duties
- Display case merchandising
- Speedy and efficient
- Exceptional customer service
- Point of sale operation
- Health and safety compliance
Accomplishments
Barista of the quarter.
References
- Jessica Estillore
Store Manager
Starbucks
+1(808)388-6780
US2132421@starbucks.com
Jessica was my store manager for my duration of employment at Starbucks.
- Mary Nakamura
Shift supervisor
Starbucks
+1(808)927-6277
Mary was my shift supervisor with whom I worked closely with during my employment.
Timeline
Barista Trainer
Starbucks
05.2022 - 12.2023
High School Diploma -
Craig High School
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