Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Benicio Radice

Tempe

Summary

Dynamic barista trainer with proven leadership at Black Rock Coffee Bar, enhancing employee performance through tailored coaching and constructive feedback. Skilled in sales promotion and complaint handling, I foster a positive training environment that celebrates achievements while driving continuous improvement. Committed to delivering exceptional service and operational excellence.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Black Rock Coffee Bar
07.2024 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Server/Food and Beverage Attendant

Pedal Haus Brewery
12.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Server Assistant

Pita Jungle
01.2019 - 12.2022
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Host/Head Dishwasher

Bourbon Jacks Bar & Grill
11.2017 - 12.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Answered customer questions about hours, seating, and menu information.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Education

Bachelor's in Communication - Organizational Communication

Arizona State University
Tempe, AZ
05-2027

High School Diploma -

Hamilton High School
Chandler, AZ
05-2023

Skills

  • Leadership experience
  • Staff coaching
  • Sales expertise
  • Employee performance management
  • Staff scheduling
  • Supply ordering
  • Performance improvements
  • Complaint handling
  • Sales proficiency
  • Sales promotion
  • Training background

Accomplishments

I am affiliated with Alpha Sigma Phi fraternity at Arizona State University. While I was joining, I was the leader of my new group of candidates, making sure projects and cleaning schedules were done promptly and on time. I also have taken six years of Spanish during my academic career, putting me at an intermediate level of speaking.

Affiliations

  • Alpha Sigma Phi Fraternity

Languages

Spanish
Professional Working

Timeline

Barista Trainer

Black Rock Coffee Bar
07.2024 - Current

Server/Food and Beverage Attendant

Pedal Haus Brewery
12.2022 - 07.2024

Server Assistant

Pita Jungle
01.2019 - 12.2022

Host/Head Dishwasher

Bourbon Jacks Bar & Grill
11.2017 - 12.2018

Bachelor's in Communication - Organizational Communication

Arizona State University

High School Diploma -

Hamilton High School

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