Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joslyn Hulsman

Pine Mountain,GA

Summary

I'm friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. I have solid understanding of customers needs and conflict resolution, with strong problem-solving abilities. I aimto build positive customer relationships and contribute to customer satisfaction and loyalty anywhere I work.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Wild Animal Safari
Pine Mountain, GA
03.2022 - 06.2023
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in coordinating wildlife tours, ensuring guest safety and satisfaction during experiences.
  • Maintained knowledge of animal behaviors and park regulations to provide accurate information to visitors.
  • Developed strong relationships with repeat customers, fostering loyalty and enhancing visitor experience.
  • Trained new staff on customer service protocols and park policies to ensure consistent service quality.
  • Handled cash transactions accurately while balancing registers at day's end for financial accuracy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Booked and organized large groups, field trips, and events that occurred throughout the year.

Cashier

Supervalu
Pine Mountain, GA
06.2021 - 03.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted in inventory management by restocking shelves and monitoring product levels.
  • Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
  • Trained new cashiers on operational procedures and company policies effectively.

Sales Associate

Callaway Resort & Gardens
Pine Mountain, GA
09.2021 - 10.2022
  • Collaborated with team members to streamline operational processes for improved efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Penn Foster School
Scranton, PA
12-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer software knowledge
  • Payment processing
  • Group scheduling and reservations
  • Staff training

Timeline

Customer Service Representative

Wild Animal Safari
03.2022 - 06.2023

Sales Associate

Callaway Resort & Gardens
09.2021 - 10.2022

Cashier

Supervalu
06.2021 - 03.2023

High School Diploma -

Penn Foster School
Joslyn Hulsman