Joslyn Martin

North Las Vegas,NV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Hub Specialist /Shipping Manager

AutoZone

Las Vegas, NV

04.2003 - Current

Streamlines communication between departments, facilitating a more efficient work environment.
Works effectively with shippers to resolve shipment issues, damaged materials and shortages.
Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
Utilizes forklift or pallet truck to load, unload, transport and store goods.
Achieves significant improvements in customer retention rates through proactive relationship-building efforts with clients.
Monitors inventory to maintain sufficient supply levels to meet business and customer needs.
Communicates with carrier representatives, arranging for special deliveries and shipment receipts.
Serves as a reliable resource for both customers and colleagues, offering expert advice and guidance when needed.
Factors shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Evaluates team performance regularly, providing constructive feedback to encourage continuous improvement.
Conducts research to address shipping errors and packaging mistakes.
Inspects incoming and outgoing shipments to identify discrepancies with records.
Compares shipping orders and invoices against contents received to verify accuracy.
Corresponds with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Handles day-to-day shipping and receiving overseeing more than [Number] packages per day.
Enhances client experience by delivering personalized solutions tailored to their unique needs.
Pack, secure, label and apply postage to materials to prepare items for shipment.
Verify orders by comparing names and quantity of items packaged with shipping documents.
Requisition new supplies and maintain storage areas for smooth department operations.
Increase overall productivity by implementing new processes for task prioritization and time management.
Manage multiple projects simultaneously, ensuring timely completion and high-quality results.
Draft and manage work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Passionate about learning and committed to continual improvement.

Flooring Specialist

Home Depot

North Las Vegas, NV

10.2016 - 10.2018

Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained in-depth understanding of all available brands and types of flooring available to customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Discussed pricing, additional charges, and payment plans during sales process.
Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
Assisted customers with selecting appropriate floor types and styles.
Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Assistant Store Manager

The Children's Place

Indianapolis, IN

05.2005 - 01.2010

Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Helped develop and consistently enforced top-notch customer service standards across departments.
Engaged directly with customers to offer assistance and resolve complaints.
Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.

Education

High School Diploma -

Theodore Roosevelt High School

Gary, IN

06.1996

Skills

Problem-Solving
Order Checking
Shipment Inspection
Shipping coordination
Delivery Scheduling
Safety Compliance
Analytical and Critical Thinking
Package preparation
Critical Thinking
Hazmat and international shipping
Work Order Following
Route Management
Clear Communication
Shipping Method Optimization

Product and Materials Sorting
Quality Assurance
Microsoft Office
Customer Relations
Handheld Scanners
Materials Inspection
Logistics Coordination
Inventory Monitoring and Management
Document Preparation
Warehouse Management
Damage Identification and Reporting
Invoice Preparation
Shipment planning
Records Management

Timeline